ServiceNow HR Senior Project Manager

3 days ago

Jacksonville Beach, Florida, United States Stridepath Consulting Full time

Senior Project Manager

Level: Sr Consultant
Location: Remote USA
Travel: Up to 15%

Degree of Independence

Leads large, complex projects or multiple workstreams with full ownership. Provides guidance to junior team members and supports internal initiatives.

Experience Requirements

  • Professional Services Experience: 5+ years

  • ServiceNow Experience: 4+ years

Job Summary

The Senior Project Manager drives delivery of large, complex ServiceNow projects or multiple concurrent workstreams. This role ensures delivery excellence, manages risks proactively, advises clients as a trusted partner, and mentors junior project managers. In addition, the Sr PM supports pre-sales activities and contributes to organizational initiatives that advance project management practices.

Job Duties & Responsibilities

  • Oversee large, complex projects or multiple concurrent engagements.

  • Ensure smooth Sales-to-Delivery transitions and team onboarding.

  • Develop and deliver kickoff presentations with partners and executive-level clients.

  • Lead and advise clients through Change Control and scope management.

  • Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications.

  • Analyze CSAT trends to identify systemic issues and recommend improvements.

  • Facilitate weekly status meetings, reporting on scope, budget, risks, and issues.

  • Lead agile ceremonies across projects to drive organizational agility.

  • Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology.

  • Maintain weekly PSA updates and manage complex resource scheduling.

  • Lead operational readiness planning, including deployment and best practices.

  • Proactively assess risks, anticipate challenges, and resolve issues to limit escalation.

  • Advise clients on ServiceNow capabilities and leading practices.

  • Mentor Associate and Project Managers.

  • Participate in pre-sales activities to represent project management expertise.

  • Support Project Delivery Team initiatives to improve tools and processes.

  • Collaborate with OCM and consulting leaders on internal initiatives.

Certifications

  • ServiceNow CSA Certification

  • ServiceNow CIS–HR Certification

  • ServiceNow HRSD Professional Suite

  • Industry Project Management Certification (e.g., PMP, ScrumMaster)

Values in Action

  • Champion and model Team-First, Humble, Innovative, and Service-Oriented values.

  • Promote transparency and accountability across all projects and teams.

  • Demonstrate expertise across multiple methodologies, tailoring approach to client needs.

  • Communicate with influence, building trust with executives and stakeholders.

  • Apply deep ServiceNow and industry expertise to deliver customer success.

  • ServiceNow HR Technical Consultant

    3 days ago

    Jacksonville Beach, Florida, United States Stridepath Consulting Full time

    Seeking: ServiceNow HR Technical ConsultantWho We Are:At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow's HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn't just what we do, but how we do it: our...

  • ServiceNow HR Experience Design Consultant

    5 days ago

    Jacksonville Beach, Florida, United States Stridepath Consulting Full time

    Seeking: ServiceNow Experience Design ConsultantWho We Are:At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow's HR platforms. As a dedicated ServiceNow partner, we combine deep platform expertise with a sharp focus on delivering real value for our clients. What sets us apart isn't just what we do, but how we do...

  • Senior Data Engineer – Data Quality Engineering

    2 weeks ago

    West Palm Beach, Florida, United States ServiceNow Full time $140,700 - $239,200

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Staff Technical Product Manager

    1 week ago

    West Palm Beach, Florida, United States ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Chief of Staff, Program Director

    2 weeks ago

    West Palm Beach, Florida, United States ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Sr Mgr, Global Sales Development

    2 weeks ago

    West Palm Beach, Florida, United States ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Project Manager

    2 weeks ago

    Jacksonville, Florida, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...

  • Senior Project Manager

    2 weeks ago

    Jacksonville, Florida, United States Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine NextAt Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential....

  • Project Management Manager Senior

    2 days ago

    Jacksonville, Florida, United States FIS Full time

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Business AdministrationJob DescriptionWe are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities....

  • Senior Project Manager

    2 days ago

    Jacksonville, Florida, United States NV5 Full time

    NV5 (NASDAQ: NVEE) is a provider of professional and technical engineering and consulting solutions to public and private sector clients in the infrastructure, energy, construction, program management and environmental markets. NV5 is an ENR Top 500 firm; we offer a full range of professional services in offices throughout the U.S.ResponsibilitiesWe are...