IT Helpdesk Technician

About Us

Medwiz Solutions is a rapidly growing Long-Term Care Pharmacy dedicated to delivering innovative and reliable healthcare solutions. We are seeking an experienced Helpdesk Technician to join our IT team and provide critical support to our pharmacy operations.

Position Summary

The Helpdesk Technician will serve as the first point of contact for technical support requests, ensuring smooth IT operations for both onsite and remote users. This role requires strong troubleshooting skills, a solid background in system administration and Office 365, and the ability to thrive in a fast-paced healthcare environment.

Key Responsibilities

• Provide first and second-level helpdesk support to end users across multiple locations.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Administer and maintain Windows Server 2019 and higher environments.
• Manage and support Active Directory, DNS, DHCP configurations.
• Manage and support Office 365 applications and services.
• Assist with network troubleshooting and connectivity issues.
• Provide technical support for remote users, including VPN and Citrix environments.
• Document support tickets, resolutions, and processes in the helpdesk system.
• Participate in rotating after-hours on-call support schedule.

Qualifications

• Minimum 5 years of prior helpdesk experience (healthcare industry experience strongly preferred).
• High School diploma (Associate's or Bachelor's degree in IT-related field a plus).
• Strong Office 365 administration skills
• Strong knowledge of Windows Server 2019+, Active Directory, DNS, and DHCP.
• Experience with network troubleshooting (LAN/WAN, TCP/IP).
• Citrix experience preferred.
• Previous experience supporting remote users highly desirable.
• Excellent problem-solving skills and strong customer service orientation.

Schedule Standard hours: Monday – Friday, 8:00 AM – 5:00 PM.

• Participation in rotating after-hours on-call schedule required.