Customer Service Representative

2 weeks ago

Granite City, Illinois, United States Movement Search & Delivery Full time

**This role is on-site and the hours are 8AM-4:30PM**

Compensation Target:

-55-65K

Keys to the role:

-Packaging, paper, or other high volume consumable industry experience is preferred

-Entry level experience in customer service is preferred

-Strong data and computer skills

Position Summary

The Customer Service Representative serves as the central point of contact between external customers and the organization for all order entry and order management related activities. The Customer Service Representative provides high quality and professional care by working collaboratively to proactively address and resolve all internal and external customer inquiries.

Essential Duties and Tasks

  • To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions. Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
  • Works collaboratively with internal teams (Sales, Graphics, S&OP, Planning, Scheduling, Data Control, Production, Shipping, Product, etc.) to monitor all open and finished orders, schedule changes, new designs and graphics changes and customer requirements. Advises customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
  • Works with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
  • Coordinates the scheduling of customer shipments and enters shipping information into the designed 3PL systems. Expedites rush shipment and monitors progress through to delivery to customer as applicable.
  • Reviews daily spreadsheet from accounting to ensure correct pricing from the prior day. Works with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
  • Provides order entry support for other team members when appropriate.
  • Proactively assists customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information or resolution of complex issues.
  • Build customer loyalty by providing prompt, professional and efficient service while being laser focused on opportunities to improve and streamline processes.
  • Knows and follows all safety policies and procedures. Commitment, awareness and involvement pertaining to ISO and food safety practices.
  • Occasional travel to visit customer facilities, attend sales meetings, etc.
  • All other duties as assigned.
  • Qualifications, Education and Experience
    1-3 years related professional experience
  • Education: College degree preferred
  • Working knowledge of core business operating systems such as IBM, AS400, iSeries and PeopleSoft
  • Strong computer skills (Excel, Word, Internet)
  • Excellent oral and written communication skills
  • Ability to handle difficult and stressful situations in a professional manner
  • Strong attention to detail and promptly follows up on issues through resolution
  • Excellent listening skills
  • Excellent organizational skills with the ability to prioritize work and multi-task in a fast-paced environment
  • Must be flexible and willing to accept change
  • Must be able to work in a team environment

Key Competencies

  • Results Driven
  • Leverages Business Acumen
    • Technical Capacity
  • Communication Proficiency
    • Business Acumen
  • Problem Solving/Analysis
    • Strategic Thinking

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