Mitigation Lead Technician
5 days ago
We are seeking a hands-on and experienced Mitigation Lead Technician to oversee and execute emergency restoration projects involving water, fire, mold, and environmental damage. This role requires strong leadership in the field, technical expertise, and a commitment to safety, quality, and customer satisfaction. The ideal candidate is confident managing crews, communicating with clients and adjusters, and ensuring projects are completed to industry standards.
Key ResponsibilitiesProject Leadership & Execution
- Lead mitigation jobs from start to finish, including water, fire, mold, and biohazard restoration
- Supervise and train technicians on equipment usage, safety protocols, and restoration best practices
- Set up containment zones, perform demolition, and maintain clean, organized job sites
- Operate and maintain drying and dehumidification equipment (e.g., air movers, dehumidifiers, HEPA filters, injectidry systems)
Technical Documentation & Quality Control
- Monitor job progress and adjust strategies based on IICRC standards
- Take and record moisture readings accurately using field software (e.g., MICA, DASH, Encircle)
- Ensure all documentation is complete, timely, and aligned with company and industry requirements
Client & Team Communication
- Serve as the primary point of contact for customers and insurance adjusters on-site
- Communicate clearly and professionally with internal teams to coordinate project handoffs and updates
- Uphold a high standard of customer service throughout the project lifecycle
Logistics & Emergency Response
- Maintain a clean, stocked, and organized company vehicle
- Ensure all equipment is in working order and ready for deployment
- Participate in on-call rotation and respond to emergency calls as scheduled
- Minimum 2 years of experience in mitigation or restoration (residential and/or commercial)
- WRT certification required; additional certifications (ASD, AMRT, FSRT) strongly preferred
- Proficient with moisture detection tools and structural drying equipment
- Demonstrated leadership ability or strong interest in growing into a lead role
- Excellent communication and customer service skills
- Physically fit and able to lift 50+ lbs
- Valid driver's license with a clean driving record
- Willingness to work flexible hours, including evenings and weekends
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