Coffee Shop Shift Supervisor

4 days ago

San Diego, California, United States Karak House Coffee Co - San Diego Full time $40,000 - $80,000 per year

Job Title: Shift Supervisor/Shift Lead - SD Location

Multiple positions (Full-Time) for day and afternoon shifts.

Position Overview: We are seeking to hire experienced, hard-working, self-motivated, and high-energy individuals to join our staff as a Shift Supervisor.

Job Responsibilities Include but not limited to:

Store Operations:

  • Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
  • Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
  • Establishes effective and positive communication amongst all team members.
  • Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
  • Assists store manger and assistant manager in planning and executing all sales promotions effectively and efficiently.
  • Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
  • Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
  • Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.

Service:

  • Is the Role Model for outstanding service and "owner" of the service initiative at his/her store during his/her shift.
  • Pro-active in solving customer problems and satisfying customers in various situations.
  • Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
  • Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
  • Consistently monitors, coaches and encourages team members to meet the Company's service standards.

Product:

  • Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
  • Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
  • Tastes products on a per shift basis for quality assurance.

Inventory:

  • Count all back stock inventory bi-weekly
  • Track baked goods, desserts, milks, etc... weekly to keep fresh stock on hand.
  • Label expiration dates or purchase dates on the baked goods
  • Place an order or pick up order from vendors

Cleanliness:

  • Follow the store checklist for shift transition

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.

Please submit your resume highlighting any relevant experience. We look forward to reviewing your application

If interested in applying, send your resume to Email:

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Flexible schedule

Work Location: In person

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