Technical Service Representative

7 days ago

Wisconsin, United States Harris Full time $60,000 - $80,000 per year

Technical Service Representative

OBIX

Overview of the Role

OBIX is seeking a dedicated and knowledgeable Technical Service Representative to join our Customer Service team. In this role, you will provide technical expertise and support throughout the project lifecycle, ensuring the successful integration of our products into clients' systems. This position reports to the Director of Customer Service, Jim Spoden.

Responsibilities

- Provide technical support to clients during and after project implementation, troubleshooting issues and delivering timely resolutions.
- Collaborate with clients to understand their technical requirements, constraints, and objectives.
- Perform remote diagnostics and monitor the technical status of installations as needed.
- Develop and maintain technical documentation, including user manuals and training materials.
- Act as a subject matter expert for the software solution.

What We Can Offer

- Opportunity for challenging projects and professional growth
- 3 weeks' vacation and 5 personal days
- Comprehensive benefit package
- Lifestyle rewards
- Flexible work options

Requirements

- Education in Information Technology, Computer Science, or a related field.
- Experience in technical consulting, software implementation, or a related area.
- Proven problem-solving and analytical skills, with keen attention to detail.
- Proficiency in programming languages.
- Excellent communication and interpersonal skills.
- Understanding of software architecture, databases, networking, and web technologies.

What Would Make You Stand Out

- Experience with electronic health records (EHR) systems.
- Familiarity with perinatal data systems or healthcare software solutions.
- Certifications in relevant technical areas.

Perks of Working at Harris

- Comprehensive compensation and benefits package, including paid time off that includes personal, vacation, and holiday pay.
- Company-subsidized medical, dental, vision, matching 401(k), EAP, FSA, HSA, HRA, short/long-term disability, and life insurance.
- Company-provided training and development.
- Telework program.

About Us

OBIX, a business unit of Clinical Computer Systems, Inc. (CCSI), specializes in developing and supporting the OBIX Perinatal Data System, a comprehensive software solution designed for labor and delivery departments in hospitals. Operating within the healthcare industry, OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals' electronic health records (EHRs). Their offerings include real-time surveillance of fetal heart rates and maternal vital signs, comprehensive perinatal records, and various integration options to streamline clinical workflows. OBIX serves a diverse clientele, including hospitals and healthcare facilities across the United States and internationally, such as Dubai Health, which partnered with OBIX to enhance maternity and newborn care. As part of Harris Computer's healthcare vertical, OBIX remains dedicated to supporting obstetric professionals in delivering optimal outcomes for mothers and babies.

  • Sr. Service Representative

    3 days ago

    Wisconsin, United States Schneider Electric Full time $80,640 - $120,960 per year

    For this U.S. based position, the expected compensation range is $80,640 - $120,960 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary...

  • Emergency Roadside Service Field Representative

    4 days ago

    Wisconsin, United States ACS Auto Club Services, Inc. Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:SalaryJob Description:Why Choose a Career with the AAA The Auto Club Group (ACG) You are great at providing excellent customer service, organized and have an analytical mind. You enjoy a position that will keep you...

  • Account Representative

    1 week ago

    Wisconsin, United States Genuine Parts Company Full time

    SUMMARY:The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations.JOB DUTIES:Generates...

  • Emergency Roadside Service Field Representative

    1 week ago

    Wisconsin, United States ACS Auto Club Services, Inc. Full time

    It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG)   You are great at providing excellent customer service, organized and have an analytical mind. You enjoy a position...

  • Emergency Roadside Service Field Representative

    1 week ago

    Wisconsin, United States ACS Auto Club Services, Inc. Full time

    It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG)   You are great at providing excellent customer service, organized and have an analytical mind. You enjoy a position...

  • Emergency Roadside Service Field Representative

    1 week ago

    Wisconsin, United States ACS Auto Club Services, Inc. Full time

    It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG)   You are great at providing excellent customer service, organized and have an analytical mind. You enjoy a position...

  • Customer Service Representative

    2 weeks ago

    Wisconsin Rapids, United States The Andersons, Inc. Full time

    About The Andersons, Inc. The Andersons, Inc., is a diversified company rooted in agriculture that conducts business in the agribusiness and renewables sectors. Guided by its Statement of Principles, The Andersons is committed to providing extraordin Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Technical Support Engineer

    5 days ago

    Wisconsin, United States Zurich Insurance Full time $53,400 - $87,500 per year

    Zurich North America is seeking a Technical Support Engineer to join the Information Technology Services group working from the Schaumburg, IL North America HQ.Responsibilities:Deskside and remote technical support.Ticket management within ServiceNow.PC deployment and setup.Troubleshooting complex IT issues.Collaborating and knowledge sharing with a remote...

  • Customer Sales

    3 weeks ago

    Wisconsin Rapids, United States BayAT Full time

    Customer Service RepresentativeWant to use your customer service skills to solve real world problems?Want to free up your weekends & evenings and instead work Monday through Friday?Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?How about all of the above AND benefits, paid time off and even tuition...

  • Parts Counter Representative

    3 weeks ago

    Wisconsin, United States JX Enterprises Full time

    Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Full-time Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and...