Customer Service Representative Executive Customer Relations

2 weeks ago

Lima, Ohio, United States Mr. Appliance W Central Ohio Full time

Mr. Appliance of West Central Ohio, Inc. is looking to hire a Customer Service Representative in the Executive Customer Relations Department. This job is located in Lima, Ohio, in a small call center. This franchise is independently owned and operated.

This is a full-time and long term position, with 40 hours per week. The operating hours are Monday-Friday from 8am-5pm, with a one hour lunch. There is a 90 day probationary period in which time off is not allowed.

This position includes a benefits package, which includes:
-401k with matching, up to 3.5%
-Full health insurance, dental, and vision
-Paid holidays
-Paid PTO days
-Paid vacation

Hourly pay at $16.00/hr.

The CSR Executive Customer Relations duties include but are not limited to:
-Answering a multi-line phone in the ECR department
-Handling any incoming calls pertaining to already existing appointments or already existing customers who have concerns, complaints, or need assistance in some way
-Resolving situations with disgruntled customers
-Rescheduling customers appointments as needed due to call offs, technicians having emergencies or extenuating circumstances 
-Completes monthly COD ARs and collects outstanding balances from customers
-Regularly goes through open customer tickets to seek a resolution, reach out to the customer for scheduling, etc. 
-Completes quality control surveys as needed
-Completes opportunity calls as needed
-Assisting other departments as necessary
-Keeps a neat and tidy work station and performs cleaning tasks as assigned
-Miscellaneous tasks assigned by management

Necessary Qualities and Attributes
-Coachable
-Team Player
-Organized
-Motivated
-Positive
-Loyalty to the brand
-Hardworking
-Dedicated
-Multitasking abilities
-Adaptable
-Quick Learner
-Resilient
-Willingness to take initiative
-Critical thinking
-Ability and desire to take care of the customer
-Empathetic
-Resourceful

Requirements:
-Minimum 3 years customer service experience required
-Previous call center, executive customer relations, or managerial experience  is preferred but not required
-Ability to report to work each day and on time
-Ability to pass a background. check, drug screen, and nicotine test

Compensation: $33,280.00 per year

When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren't working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn't enough, there's competitive compensation and flexible working hours. Give us a shout.



Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance franchised system. Each Mr. Appliance franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Appliance franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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