Case Worker

About the YWCA

Since 1867, the YWCA has focused efforts to create a more inclusive and just Rhode Island and has advocated on behalf of the most structurally disenfranchised people in our society, including low-wage workers, the unemployed, women and girls, people of color, English language learners, immigrants, survivors of abuse, members of the LGBTQ+ community, as well as current military and veterans. Our mission is to eliminate racism, empower women and promote peace, justice, freedom, and dignity for all.

Job Title: Case Worker - Veterans Health Care Comprehensive Support Team (VCST)

Reports To: Director of Veteran Affairs

General Description:

The Case Worker is a key member of the Veterans Health Care Comprehensive Support Team (VCST), providing direct support to veterans through hands-on assistance with daily needs, emotional support, and resource navigation. The Case Worker collaborates closely with the Case Manager and other team members to ensure veterans receive the necessary services to address their health, housing, nutrition, and financial needs. This role is vital in fostering positive relationships with veterans, empowering them throughout their care journey, and supporting them in achieving independence and overall well-being.

Key Responsibilities:

Direct Support:

• Assist veterans with day-to-day needs, offering emotional support, addressing immediate crises, and ensuring veterans feel cared for and understood.
• Provide assistance in navigating day-to-day challenges, ensuring that veterans are empowered and supported in their recovery and rehabilitation.

Client Engagement:

• Build and maintain trusting relationships with veterans, promoting active engagement in their care plans and empowering them to take an active role in their treatment.
• Help veterans develop self-advocacy skills, ensuring they feel comfortable and confident in their decision-making.

Documentation & Reporting:

• Maintain accurate, up-to-date records of veterans' progress, needs, and interactions, ensuring clear communication and accountability within the team.
• Assist in ensuring timely reporting on veteran care, activities, and outcomes.

Collaboration with Team Members:

• Work in close collaboration with the Case Manager, Supportive Services Specialist, Veteran Nutrition Support Specialist, and VA Per Diem Liaison to implement care plans and address the veteran's overall well-being.
• Participate in team meetings, contributing valuable insights into veterans' needs, challenges, and progress.

Crisis Intervention & Emergency Response:

• Respond to and provide immediate support during crises, ensuring that veterans are stabilized and connected to appropriate resources or emergency services.
• Lead or assist with emergency responses during off-hours, if necessary, to ensure continuous care for veterans.
• Administer CPR, AED, and Narcan as needed, ensuring proper response to medical emergencies.
• Take charge of emergency response coordination, including contacting 911 and facilitating fire, police, and ambulatory response when necessary.

Facility Oversight & Safety:

• Ensure the safety and security of the facility by conducting regular safety checks and addressing potential hazards.
• Oversee the safety protocols of the facility, ensuring compliance with health and safety regulations.
• Maintain a safe, supportive, and clean environment for veterans.

Census Taking & Pass Issuance:

• Conduct regular census taking of residents, ensuring accurate tracking of the veteran population in the facility.
• Issue passes for veterans' overnight stays, ensuring all necessary protocols and documentation are followed.

Resource Navigation:

• Assist veterans in accessing necessary community resources, such as healthcare, housing, and financial assistance programs.
• Facilitate referrals to external providers, ensuring seamless access to services and supports tailored to veterans' unique needs.

Veteran-Centered Care:

• Focus on providing holistic, individualized care that addresses the mental, physical, emotional, and environmental needs of each veteran.
• Support veterans in maintaining independence, dignity, and safety while ensuring their needs are addressed in a compassionate, respectful manner.

Qualifications:

Education:

• Bachelor's degree or related experience in Social Work, Psychology, Human Services, or a related field (preferred).

Experience:

• Minimum of 2 years of experience in social services, case management, or a related field.
• Experience working with veterans or individuals facing similar health, mental health, or social challenges is preferred.

Skills & Competencies:

• Strong interpersonal skills, including active listening, empathy, and the ability to build trusting relationships.
• Ability to work collaboratively in a multidisciplinary team, fostering open communication and effective problem-solving.
• Crisis management skills and experience responding to immediate needs and emergencies.
• Strong organizational skills and attention to detail in maintaining records and following up on care plans.
• Knowledge of VA benefits and services, claims processes, and community resources (preferred).
• Ability to ensure the safety and well-being of veterans in the facility.

Licensure/Certifications:

• CPR, AED, First Aid, or other relevant certifications required.

Working Conditions:

• Regular interaction with veterans, team members, external partners, and other stakeholders.

YWCA Rhode Island Ideal Candidate:

The ideal Case Worker for VCST is a compassionate, proactive, and solution-oriented individual who is committed to supporting veterans in their journey toward independence and well-being. This individual will possess excellent communication skills, a strong understanding of veterans' needs, and the ability to work effectively in a collaborative, multi-disciplinary team. With a commitment to veteran-centered care, the ideal candidate will ensure veterans feel empowered and supported in achieving their personal goals, health, and independence.

Overnight Schedule:

Saturday, 7:00am-7:45pm

Sunday, 7:00am-7:45pm

Send Resume to:

Job Type: Part-time

Pay: $18.25 per hour

Benefits:

• Paid time off

Work Location: In person