Solutions Manager, Strategic Partnerships

Job Description:
ICUC is the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 250 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team?

We are seeking a Solutions Manager, Strategic Partnerships to support our client-facing technology service projects. This role will serve as the bridge between ICUC clients, ICUC Client Success teams, and our technology partners. The ideal candidate requires deep expertise in enterprise social media management platforms combined with polished, client-facing skills. You will help clients maximize the value of their technology investments by identifying opportunities, solving technical challenges, and aligning platform usage with business goals.

You must be prepared to work in a fast-paced, entrepreneurial environment, collaborate cross-functionally, and drive results in a fully remote, global setting.

Responsibilities:

• Act as the primary technical and strategic advisor for technology services projects and opportunities.
• Partner with ICUC client success teams to understand client priorities and translate them into actionable platform strategies.
• Collaborate with technology partners to advocate for client needs and ensure alignment across all stakeholders.
• Lead discovery sessions and platform audits to assess current usage, identify opportunities for efficiency, and recommend enhancements.
• Provide best practices, thought leadership, and ongoing guidance to clients on how their technology platform can support their evolving business objectives.
• Support new implementations and ongoing managed services projects to ensure seamless execution and measurable outcomes.
• Collaborate with Client Success on client quarterly business reviews (QBRs) to identify opportunities for expansion and innovation.
• Stay up to date on platform updates, new features, and industry trends, ensuring ICUC remains ahead of the curve.
• Work closely with Sales and Client Success to support client pitches, renewals, and expansion opportunities.

The ideal candidate will have:

• 3+ years of experience in client management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape.
• Extensive training and hands-on experience with enterprise social media management platforms
• Proven ability to design and implement advanced workflows, governance structures, and custom dashboards
• Strong consultative skills with the ability to engage senior stakeholders, articulate business value, and foster trusted client relationships
• Experience working across cross-functional teams (internal, clients, technology partners) to align on goals and outcomes.
• Excellent communication and presentation skills, capable of influencing stakeholders at all levels.
• Comfortable balancing technical problem-solving with client-facing relationship management.

Additional Requirements:

• Willingness to undergo a Criminal Record Check as part of the pre-employment screening process.
• The ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments.
• Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration.
• Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations.
• Fluency in English, with the ability to speak and write clearly and persuasively. Proficiency in additional languages is considered an asset, reflecting the global nature of the role.

The salary range for this position is $70k-$80k Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees. We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact or to begin a conversation about your individual accessibility needs throughout the hiring process.

Location:
Canada - International – Remote

Brand:
Icuc

Time Type:
Full time

Contract Type:
Permanent