Family Support Worker, FRC, Amherst

CSO is looking for a Family Support Worker for our Family Resource Center (FRC.)

The Family Resource Center (FRC) is a community based, family focused program that supports parents, caregivers, and their children from birth to 18 years old. The FRC provides linkages to community resources to help with basic needs, family support, therapeutic services and resources. We provide a holistic array of activities for families that include support groups for caregivers, playgroups, evidenced based parenting groups, school support, as well as arts, cultural, and recreational activities.

This position will provide intensive, clinical case management to FRC children and families. Services will be provided on-site or on an outreach basis.

Starting Salary: $38,000-$44,000/year

You Will
As a Family Support Worker:

• Provide information and education to Family Members about community resources related to basic needs, family support, and health related services
• Develop and maintain FRC calendar of events
• Host parent and youth support groups
• Assist in developing communication and conflict resolution skills and act as a role model for interpersonal relationships, i.e. peer, parent/child
• Recruit and support volunteers to lead specialized support groups as needed
• Participate in team discussions regarding program consumers in order to provide back up for other team members as needed
• Provide transportation for consumers as appropriate, following program guidelines
• If qualified, may also serve as a Family Partner

Your Background

• Bachelor's degree in a behavioral health discipline or related field, or equivalent combination of high school diploma or Associate's degree and applicable experience
• Minimum one year demonstrated experience working with children, adolescents and families, including experience navigating children's systems and supports within the community
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer
Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency
Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA