NHC - Room Attendant

Job Summary

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Essential Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Comply with Nobu Hotel Chicago brand standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Always maintain positive guest relations.
• Be familiar with all hotel services, features and local attractions and activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Clean guest rooms by category priority as assigned by supervisor or manager.
• Empty trash containers.
• Remove dirty bed linen and make beds with clean linen. Linen must be changed on beds everyday.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Replace laundry bags and slips.
• Check all amenity bags for cleanliness and condition
• In occupied rooms re-hang and refold guest clothing and put shoes in place
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
• Dust and polish all furniture.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains and report any damages to the supervisor.
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames and mirrors.
• Remove dust and debris on television, clock radio, remote control
• Set correct time on clock; correct TV channel 76 for ER and 74 for Nobu.
• Clean all lamps, bulbs and light switches check for proper working order.
• Remove dust, spots and smears from windows, ledges and frames.
• Remove dust, grease and smears from telephones and reposition properly.
• Empty liquid from ice bucket and clean
• Clean coffee machine and tea kettle and restock supplies accordingly
• Make sure coffee cups and glasses are clean and properly placed
• Remove dust, smudges and spills from mini bar ensure it is plugged in and securely locked.
• Remove dust on drapes and realign to correct position
• Inspect condition of amenities in desk, drawers and replace designated amounts at proper locations within the room.
• Remove dust, dirt, marks and fingerprints from entrance door(s).
• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to degrees.
• Remove dust, stains and marks from all baseboards, ledges and corners.
• Vacuum carpet in guest room.
• Spray room with deodorizer.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum cleaner.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor.
• All other duties as assigned
• Navigates each shift fluidly and freely performs duties outside of assigned classification

Other Duties

• All colleagues are required to fully comply with the hotel and departmental rules, regulations and policies for the safe secure and effective and environmentally friendly operation of the hotel procedures and recycling efforts.
• Attend and participate in all hotel and or department meetings. training sessions and other informational meetings
• Comply with hotels' attendance policy
• Comply with hotels grooming standards for both uniformed and non-uniformed colleagues
• Comply with hotels' service and behavioral standards towards our guest, vendors and fellow colleagues including but not limited to ensuring proper phone etiquette. courteous and respectful behavior and maintaining a friendly and positive attitude
• Make up cribs and rollaway beds.
• Stock cleaning supply caddies.
• All other duties as assigned
• Navigates each shift fluidly and freely performs duties outside of assigned classification

Working Conditions & Physical Requirements

Physical Effort:

Exert physical effort in transporting carts, linen, furniture (200 pounds) to different areas of the resort. Endure various physical movements throughout the work areas. Reach 6.5 feet. Remain in stationary position for 8 hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding.

Physical Environment:

• Guest Rooms, Guest and Service Corridors, Guest laundry.
• Job involves working:
• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.
• Around bio-hazards.

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Education:

High school diploma or equivalent vocational training certificate preferred. Some college or college degree preferred.

Experience:

Prior experience within a four-star Luxury hotel brand preferred.

Computer Skill & Other Technical Skills:

• Ability to utilize computer software and hardware required.
• Ability to easily maneuver on computer keyboard required.
• Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc.).

Communication:

Ability to comprehend and speak English to understand and respond to information and address advancedguest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Other:

Must be customer-service oriented and have excellent hospitality skills.

Acknowledged

• I have read the above Job Description with my manager and understand that my performance will be evaluated and measured based on my ability to achieve the above criteria.
• This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor and/or manager.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.