Overnight Access Services Supervisor

JOB NO:

537835

WORK TYPE:

Temp Full-Time

LOCATION:

Main Campus (Gainesville, FL)

CATEGORIES:

Libraries/Museums, Office/Administrative/Fiscal Support

DEPARTMENT:

LB-MARSTON SCI LIB CHAIR

CLASSIFICATION TITLE:

Library Associate 1

CLASSIFICATION MINIMUM REQUIREMENTS:

High School diploma or equivalent and five years of library, or relevant experience; or an Associate's degree and three years of relevant experience; or a Bachelor's degree and one year of relevant experience; or any equivalent combination of experience, training and/or education.

JOB DESCRIPTION:

PLEASE NOTE: This is a time-limited position with an anticipated duration of December 19, 2025 through December 31, 2026. The position may be extended depending on funding. Regular work hours for Spring and Fall semesters are Sunday night through Friday morning, 11:30pm-8:30am; this schedule is changed during intersession, holidays, and other times when there are reduced hours and library closures. Note: Summer hours for this position are 2:15pm-11:15pm Monday-Thursday, and 12:15pm-9:15pm on Friday.

JOB SUMMARY

The Overnight Access Services Supervisor serves as the senior staff member and desk supervisor in Marston Science Library (MSL) from 1-8am Monday through Friday, providing circulation and reference assistance at our service desk. This position supervises MSL's overnight access services and security OPS and student assistants and is responsible for the building during the overnight hours.

As a member of the Marston Science Library Access Services Unit, this position performs a variety of public service, supervisory, technical, and security roles in support of the Smathers Libraries 24-hour program and the Marston Science Library branch. Assists patrons in the use of library services, circulating tools and technology, and with computer-related problems. Directs shift change with the morning and evening staff members and with security assistants. Expectation of employment through completion of the Fall 2026 semester; renewal contingent upon funding.

RESPONSIBILITIES

Overnight Access Services, Security, and Building Supervision

• Serves as the lead worker in the overnight hours, Monday through Friday, responsible for the building and service desk.
• Leads shift changes with evening and morning staff, students and security staff.
• Oversees service desk operations and overall MSL space during scheduled evenings.
• Provides a high level of customer service to a broad group of patrons.
• Staffs the Marston Science Library service desk, providing basic and supervisory circulation services as needed to provide continuity of service and to provide support to student staff.
• Manages emergency situations, building, and security issues that arise during overnight shifts and communicates necessary building and security information/issues that arise to supervisor and/or other MSL staff. Reports immediate building issues to UF Facilities.
• Contacts University police when necessary. Reports problems and emergencies to appropriate library and UF departments.
• Covers duties of other staff members during absences.
• Covers additional shifts during exam periods when the library has extended hours.

Overnight OPS and Student Supervision

• Directly supervises 2 FTE OPS and student staff assigned to the desk during scheduled overnight hours. This includes hiring, scheduling, training, coaching and directing daily work.
• Coordinates schedule and ensures shift coverage for the building during overnight hours
• Arranges coverage for open shifts.
• Approves time for all MSL overnight OPS and student staff.
• Manages spending for overnight OPS and student assistants from the MSL Overnight OPS budget.
• Provides clear and positive direction to overnight team members and writes and updates documentation of policies as needed.
• Maintains excellent communication by relaying policy and procedural updates to overnight staff and shift changes/absences and other issues to supervisor and desk staff.
• Provides training and guidance on overnight projects to OPS and student employees.

MSL Service Desk an Overnight Operations

• Communicates effectively with and provides a high level of customer service to a broad group of patrons.
• Provides courteous assistance with a variety of research tools.
• Provides tactful and timely assistance with patron inquiries by telephone, email, and verbal interaction.
• Possesses a working knowledge of library policies and procedures and be able to assist patrons in all circulation functions.
• Assists library patrons with checking items out, loan returns, recall and hold requests, and course reserve items.
• Answers or refers reference questions in person or by telephone.
• Creates temporary guest accounts.
• Answers or refers Interlibrary Loan questions.
• Consults and advises patrons with questions about the Ares course reserve process.
• Answers directional, circulation, and basic reference questions, referring when necessary.
• Provides reference services in person and by telephone.
• Assists patrons in use of electronic resources, online catalog, and basic reference materials and methods; provides appropriate referral to area and subject specialists.
• Assists patrons with printers/scanners and other technology within the library as appropriate.
• Consults with patrons regarding technology-related questions associated with circulating technology and tools.
• Assists with operation and maintenance of public workstations, scanners and printers. Enforces library and computer use policies.
• Serves as point person for responding to patron emergency situations.
• Provides service with any other appropriate circulation related function or building security issue. Responsible for the service desk and building during assigned desks shifts.
• Communicates necessary building information/issues that arise during assigned shifts through appropriate channels and reports immediate building issues to work management.
• Monitors exit gate alarms as patrons enter/exit the building.
• Provides service desk backup support when other staff members are absent.
• Leads nighttime projects and workflow at Marston Science Library.
• Monitors building security for patrons and staff, consulting closely with the other team members; serves as primary contact for security issues.
• Makes periodic trips to monitor building and security issues for patrons and staff.
• Gathers and organizes library materials each night and ensures that the library facilities are in good working condition. Prepares public and work areas for the morning shift.
• Monitors service desk supplies and forms, requests or replaces items when needed.
• Coordinates shift change events. Collects pertinent information concerning overnight services, usage, and project progress.
• Assists in recording and tracking library service issues and trends.
• Reads work email consistently to stay informed of new workflows and potential issues to keep level of service consistent across day and night shifts.

Participates in other branch and library activities

• Contributes to documentation of unit and departmental policies and procedures
• Serves on committees, as appointed
• Participates in staff development opportunities
• Other duties as assigned

EXPECTED SALARY:

$45,097 minimum salary; The Smathers Libraries offer a salary commensurate with experience and credentials.

REQUIRED QUALIFICATIONS:

High School diploma or equivalent and five years of library, or relevant experience; or an Associate's degree and three years of relevant experience; or a Bachelor's degree and one year of relevant experience; or any equivalent combination of experience, training and/or education.

PREFERRED:

• Excellent reliability and proven ability to manage a schedule and meet deadlines
• Excellent customer service skills; ability to interact in a professional manner
• Strong oral and written communication skills
• Ability to supervise and direct the work of others
• Ability to interact and collaborate effectively and professionally with colleagues to accomplish goals
• Flexibility, and ability to adapt and work in a rapidly changing academic environment
• Initiative and ability to work independently with minimal supervision
• Strong time management skills, organization skills, and attention to detail
• Ability to interpret call number schemes, retrieve items from the shelves and re-shelve items
• Ability to quickly learn appropriate technology

SPECIAL INSTRUCTIONS TO APPLICANTS:

Application Process

To apply, submit

• a cover letter detailing your interest in, and qualifications for this position
• your current resume or CV
• a list of three references including their contact information (telephone number and email address)

Apply by 11:55 pm (EST) on the application close date via the Jobs at UF online application system. Applications will be reviewed as received. If you have any questions or concerns about this process, please contact Tina Marie Litchfield, George A. Smathers Libraries Human Resources Office, at

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

HEALTH ASSESSMENT REQUIRED:

No

ADVERTISED:

07 Nov 2025

Eastern Standard Time

APPLICATIONS CLOSE:

14 Nov 2025

Eastern Standard Time