Technical Records Specialist 2

Description

Idaho Department of Insurance Career Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Department of Insurance (DOI)is searching for a Technical Records Specialist 2. The selected candidate will play a key role in our Market Conduct Bureau with the Rates and Forms Section. This position reviews and processes insurance documents; determines and explains compliance with the laws, rules, regulations, and policies to take appropriate action; provides a variety of support functions and maintains a computerized record system. This position will report directly to the Rates and Forms Supervisor.

Hiring managers are continuously considering applications for this position. We highly encourage individuals to apply quickly for this great opportunity at DOI

Focused experience in the property and casualty insurance field with additional experience in health insurance is highly desirable.

RESPONSIBILITIES:

• Review, evaluate and process records and documents;
• Determine acceptability or conformance to eligibility requirements, laws, rules, regulations, statutes, policies, and procedures;
• Explain requirements, processes, and procedures to customers;
• Utilize independent judgment and discretion when processing assigned work;
• Conduct involved searches to gather information to resolve problems and respond to inquiries;
• Perform specialized support work;
• Manipulate and update manual and computerized records systems;
• Develop reports.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

Experience:

• Monitoring record systems to identify and correct errors; Typically gained by at least one (1) year of full-time work experience where monitoring a records system and fixing errors was a primary responsibility of the job.
• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; Typically gained by at least one (1) year of full-time work experience reviewing documents or actions for compliance with laws, regulations, and/or policies AND/OR through explaining to others how laws, regulations or policies apply to specific situations. General reception duties are not at the level required for this position.
• Analyzing information and researching a variety of sources to identify and resolve problems or issues; Typically gained by at least one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research would include contacting a variety of sources both inside and outside the organization to obtain and verify information in order to determine the appropriate course of action.
• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; Typically gained by at least one (1) year of full-time work experience dealing with all types of customers who could be agitated or upset, where you were responsible for helping to de-escalate tense situations. Personal, family-type situations are not at skill the level required for this position.
• Entering and retrieving data using a computerized record system; Typically gained by at least one (1) year of full-time work experience where entering and retrieving data in a computerized database was a primary function of the job.
• Composing and proofreading business correspondence. Typically gained by at least one (1) year of full-time work experience where composing and proofreading a variety of business documents was a primary function of the job OR successful completion of at least one (1) college- level course in English Composition, Business Communications, or related field AND at least six (6) months full-time work experience that included composing and proofreading a variety of business documents as a regular part of the job.

Preferred candidates will have the ability to:

• Understand, analyze, and comfortably explain complex issues in determining conformance to eligibility requirements, laws, rules, regulations, statutes, policies, and procedures;
• Interact/communicate effectively in person, through email and on the telephone;
• Clearly read and write in English;
• Enter and retrieve data using computerized record systems;
• Understand and follow complex oral and written instructions;
• Multitask, organize, and prioritize;
• Utilize Microsoft Office software and automated record management systems;
• Develop and provide reports and correspondence;
• Maintain strict confidentiality of non-public information;
• Operate multi-line telephone system, desktop computer, calculator, printer, copier, and fax machine;
• Work collaboratively and independently, as needed;
• Attend work reliably according to work schedule.

SUPPLEMENTAL INFORMATION:

Focused experience in the property and casualty insurance field with additional experience in health insurance is highly desirable

The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.

The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country To learn more about the DOI and the important work we do, please visit the DOI website, connect with us on Facebook, X (Formerly Twitter), LinkedIn, and Instagram.

BENEFITS

This benefited position enjoys:

• Excellent medical, dental, and vision insurance health plans
• Nationally recognized PERSI retirement benefits
• Paid sick and vacation leave accrual upon hire
• Paid parental leave
• 11 paid holidays annually
• A healthy work-life balance
• Career growth and professional development opportunities

For additional information related to benefits and/or State programs visit:

EEO/ADA/VETERAN

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact TTY/TTD: 711), or email

Preference may be given to veterans who qualify under state and federal laws and regulations.