Customer Service Representative

3 days ago

Fort Worth, Texas, United States Lesso Group Full time

A Bright and Exciting Opportunity

LESSO America Inc. is a fast-growing company in manufacturing, distributing, and wholesaling the PVC plastic fittings products, we are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

The ideal candidate can be responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, cancellations, account questions, and other queries. Processes customer orders in a timely and accurate manner.

Responsibilities

  • Process customer orders received by email, fax, or EDI. and confirm orders back to customers and/or sales reps within 24 hrs.
  • Communicate with customers via phone/email with information about their orders regarding tracking, ETA's, availability, back orders. Etc.
  • Send Pick Lists to proper warehouses for picking orders.
  • Offer resolutions to customer conflict/complaints and contribute to team effort by accomplishing related results as needed.
  • Provide quality customer service and communicate clearly and effectively.
  • Help provide coverage with the front desk as needed.
  • Additional duties will include reception desk, and answering general phone calls on a multi-line phone system.
  • Other duties as required.

Requirements

  • Ensures that all customer orders are processed timely and accurately.
  • Follow up with customers to ensure high levels of satisfaction and resolve any issues or concerns.
  • Demonstrates ability to interact and work closely with other depts and all company employees.
  • Provide excellent customer service and work well within a team environment.
  • 2+ years customer service experience preferred.
  • Knowledge of customer service principles and practices.
  • Knowledge of MS Office applications.
  • Communication skills.
  • SAP knowledge (required)
  • Logistics (preferred)

Job Type: Full-time

Application Question(s):

  • Are you available to work from 7 am-4 pm?
  • How many years of experience do you have in customer service?

Experience:

  • SAP: 1 year (Required)

Work Location: In person

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