Customer Service Representative

4 days ago

Lake Charles, Louisiana, United States ACE Air Conditioning Full time $16 - $19
Overview

Looking to TRADE UP to a better opportunity? Ace Air Conditioning is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.   

Why join our team: 

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. 

  • Uncapped Pay Potential 

  • Medical, Prescription, Dental, Vision Insurance 

  • Disability and Term Life Insurance 

  • Matching 401(k) 

  • On-going training & development and growth opportunities 

  • Paid Holidays 

  • Paid Time Off (PTO) 

What you will do: 

  • Manage incoming calls from customers 

  • Schedule and manage customer estimates 

  • Identify and assess customers' needs to achieve full satisfaction of work provided 

  • Manage customer and technician schedules 

  • Renew and manage maintenance agreements 

  • Build relationships with customers and provide top-level service and support 

  • Maintain accurate and detailed records of customer needs, requests, and tasks performed 

  • Appropriately handle and de-escalate customer complaints and concerns 

Who you are: 

  • 1+ years of call center or customer support experience preferred 

  • Experience with MS Office products preferred 

  • Experience with Service Titan preferred 

Who we are: 

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  

If this sounds like the perfect opportunity for you, don't wait Apply today 

We are an Equal Employment Opportunity Employer 

Job Type: Full-time 

Salary: $16.00-$19.00/hour

Ability to commute/relocate: 

  • Lake Charles, LA: Reliably commute or planning to relocate before starting work (Required) 

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