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Patient Solution Specialist

3 weeks ago

West Chester, Pennsylvania, United States Ray Klein Inc Full time

Job Title: Patient Solutions Specialist Department: VARO Insurance

Reports to: General Manager Date created/revised: 02/25/2025

FLSA Classification Nonexempt Salary Grade/Range: $18.00

Job Summary/Objective:

The Patient Solutions Specialist will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls, completing outbound calls, obtaining insurance, assisting patients with payments/payment plans, and discussing disputes.

Overview

You will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls, completing outbound calls, obtaining insurance, assisting patients with payments/payment plans, and discussing disputes.

Responsibilities

  • Answer roughly 60-70 inbound calls daily, 8-9 calls per hour
  • Collect $250 per hour
  • Participate in dialer campaigns
  • Review patient accounts and communicate information clearly in a positive tone.
  • Resolve outstanding account balances by processing real-time payments over the phone
  • Consistently hit or exceed production metrics and goals
  • Accurately document insurance information
  • Represent the company and its clients in an effective and professional manner
  • Proficiently use internal customer service computer systems, medical billing systems, and Microsoft Office products
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Demonstrated ability to represent Professional Credit Service within the professional and ethical standards of the company.
  • Demonstrate company core values; Continuous Improvement, Dependability and Treating Others with Dignity and Respect
  • Other duties and responsibilities as assigned.

Qualifications

  • Previous experience in customer service (required)
  • Knowledge of health insurance terminology and billing processes (preferred)
  • Prior experience in a call center environment (preferred)
  • Prior collecting/payment processing experience (preferred)
  • Experience in conflict resolution and de-escalation
  • Excellent written and verbal communication skills
  • Deadline and detail-oriented
  • Must be flexible and adaptive to a high-volume call center environment which requires long periods of stationary work

Education and Training

  • High school degree (preferred)

Physical Requirements

  • Ability to remain stationary for long periods of time up to 90% of work hours.
  • Ability to look at a computer screen for long periods of time.
  • Ability to read, speak clearly so others understand, hear, comprehend the written and spoken word.
  • Auditory and verbal activities necessitate the use of hearing and speech.
  • Ability to use the telephone to communicate with others.
  • Ability to operate a computer and other office productivity machinery.

Travel required

  • No travel is required for this position

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.