Business Consultant

Introduction

SymphonyAI is a leading provider of financial services software, offering advanced solutions in compliance and fraud detection. We are looking for a dynamic and innovative
Business Consultant
to join our Professional Services team—either remotely within the U.S. or in a hybrid capacity at our Toronto office in Canada.

Job Description
Within the team, you will serve as the key link between the client, product, and technical consultants—leveraging your experience to gather requirements and help drive the delivery of well-tailored solutions.

What You Will Be Doing

• Build viable business cases, capture and document client requirements, primarily for system integration projects
• Demonstrate software and present risk & compliance models to clients
• Participate in the preparation for and delivery of workshops with clients' fraud, risk and compliance teams, investigators and data teams
• Develop fraud models and watch list verification methods
• Deploy enterprise solutions within clients
• Adhere to and enhance software development approaches and methodologies
• Deliver high quality work to meet client expectations and project deadlines
• Go beyond routine questioning to find the underlying causes of problems or discrepancies to identify problems and develop sound solutions
• Use your organizational and planning skills to maintain performance and manage your time effectively

Role Duties And Responsibilities

• Work with our clients to meet their financial crime detection management needs based on SymphonyAI Financial Services Solutions
• Run client workshops/discussions to define and scope client's project goals, workflows, complex business requirements, gaps, and opportunities.
• Manage requirements traceability, prepare functional specifications to outline the required solution
• Interact with Product Development and Technical Consultants to analyze and design functional enhancements.
• Communicate (in verbal & written format) business specifications to technical and business audiences in a clear and concise manner.
• Conduct and coordinate business analysis efforts for client technology initiatives and describe the business need and potential solution in terms that both business and technical teams can understand.
• Work with Account Management and Pre-Sales teams to identify additional opportunities within Managed Accounts where our technology can be deployed to add further value to our clients.
• Support the business winning cycle by leading/contributing to client presentations to demonstrate SymphonyAI Financial Services product functionality and delivery methodology.
• Maintain a high level of product expertise.
• Support client testing activities particularly during UAT

What We Are Looking For…

• Solution oriented and client-centric individual who will go above and beyond to ensure the right outcome for their client
• Experience in delivering product based complex IT solutions, in the Financial Services sector with Fraud/Compliance (Financial Crime) & Risk Management space.
• Experience in model tuning or false-positive reduction is highly desirable to be successful in this role
• Bachelor's degree in Business Administration, Economics, Engineering, Statistics or Computer Science.
• Ideally first-hand experience in software product implementation, user interaction and deployment.
• Ability to compose, review, and edit written materials - most importantly business requirement documents, use cases, issue logs, project status documents, scope change documents, mapping specifications, test plans and test cases.
• High level of customer service and demonstrated ability to exceed the expectations of both internal and external clients.
• Good process analysis and mapping skills.
• Experience of the full software development lifecycle
• Excellent ability to communicate complex concepts orally, in writing, and via presentations - be able to explain complicated processes and concepts to non-experts.
• Strong listening, analytical, problem solving and negotiation skills, with close attention to detail.
• Travel: As needed, based on business demands and organizational growth.
• Nice to have: ACAMS Certified Anti-Money Laundering Specialist

The base salary for this position ranges from $100,000 to $120,000 USD annually and is just one component of SymphonyAI's comprehensive compensation package. Additional compensation may include participation in a bonus program. SymphonyAI also offers a range of benefits, including comprehensive health insurance, life and disability coverage, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO).

About Us
About SymphonyAI
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 2,000 talented leaders, data scientists, and other professionals across 35 countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.
Visit here, for more information about how we hire, what's in it for you, our culture and values.