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Retail Shift Manager

8 hours ago

Norfolk, Virginia, United States Dufry Careers Full time $18 - $21

Join our team Norfolk International Airport

As a Retail Shift Manager, you'll play a key role in keeping our retail operations running smoothly. You'll lead and support our team of associates, ensure the store is ready for every customer and create an outstanding shopping experience. This position is all about maintaining high standards, following company policies, and bringing our brand to life—while making every shift a success

Hourly pay range: $18.47 – $20.52 plus quarterly bonus opportunities

Responsibilities:

  • Execute opening, daily, and closing procedures following company policies and operational checklists.
  • Lead and support retail associates during assigned shifts, ensuring tasks are completed and standards are met.
  • Keep the store clean, organized, and visually appealing throughout the day.
  • Monitor equipment and promptly report any maintenance needs.
  • Assign daily tasks and ensure proper coverage for smooth operations.
  • Maintain compliance with labor regulations, including breaks and meal periods.
  • Act as Manager on Duty (MOD) during shifts, handling escalated issues and ensuring everything runs seamlessly.
  • Operate POS systems, process transactions accurately, and uphold cash handling and security protocols.
  • Monitor inventory, assist with receiving merchandise, and report any discrepancies or shortages.
  • Support visual merchandising standards, including planogram execution, seasonal resets, and promotional displays.
  • Deliver outstanding customer service, resolve concerns professionally, and inspire the team to meet service goals.
  • Train associates on brand standards, operational procedures, and customer engagement techniques.
  • Ensure compliance with all safety and health standards and train staff on safety protocols.

Qualifications:

  • Experience: 2+ years in retail/customer service; 6+ months in a supervisory or lead role.
  • Education: Bachelor's degree preferred or equivalent experience.
  • Skills: POS systems, cash handling, inventory management, and visual merchandising.
  • Strong leadership, communication, problem-solving, attention to detail, and ability to thrive in a fast-paced environment

Schedule & Reporting:

  • Reports directly to the Store Manager or Retail Multi-Unit Manager.
  • Classified as a non-exempt position under FLSA.
  • Must be flexible to work a variety of shifts, including openings, peak hours, and closings.