BDC Representative

At California Motor Direct we are dedicated to delivering exceptional vehicles and services built on integrity, transparency, and genuine care. As a locally owned and operated dealership group, we take pride in serving our community with premium automobiles and expert automotive solutions. Our passion for cars is matched by our unwavering commitment to ensuring every customer leaves with complete confidence and satisfaction.Our Santa Ana, CA location is now seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced Business Development Center (BDC) Representative to join our teamWhen you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding more:Competitive WagesPaid Vacation, Sick and HolidaysPaid Basic Life & AD&D InsuranceFocused Career Development401K & MatchHealth, Dental, Vision InsuranceOther Supplemental Insurance options such as: Additional access to Voluntary Term Life & AD&D; Short Term Disability; Accidental, Critical Illness, and Cancer PolicyIn this position, you would be responsible for managing all incoming and outgoing customer communications for the dealership. This role focuses on generating appointments for the sales and/or service departments through effective phone, email, and text communication. The BDC Representative provides exceptional customer service, follows up on leads promptly, and maintains accurate customer records to support dealership sales and service goals. You would report directly to the BDC Manager.Qualifications:High School Diploma or equivalent, requiredMinimum of 1 year of Automotive or customer service experience preferredSelf-driven and track record in exceeding goals in performance-based bonus structures; and ability to apply consultative selling and align value-based solutions with a customer's needsAble to perform detailed daily record keeping and reporting with ability to effectively handle multiple priorities, organize workload, and meet deadlinesPossess "Start-Up" mindset or experience on approach of problems and polished resolutionsWorking experience with a Dealer Management System(s), Outlook, and MS Office; and proficient with computer programs such as Microsoft and GoogleExcellent communication skills, written and verbalAbility to follow oral and written instructions with attention to detailAbility to work in a team environment, while individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around themMust be able to work weekends and some holidaysMust have a drive, passion and confidence to be successfulProfessional appearance and work ethic a mustBilingual, (Preferred but not necessary)Ability to multi-task in a demanding environmentTeam oriented, flexible and focused on maintaining a high level of customer serviceEssential Duties, but not limited to:Respond promptly to internet, phone, and text inquiries from potential and existing customers.Schedule and confirm appointments for the sales and/or service departments.Maintain a professional, courteous, and helpful demeanor in all customer interactions.Make outbound calls to existing customers for service reminders, special promotions, and follow-up.Manage CRM (Customer Relationship Management) system to ensure accurate lead and customer information.Follow up on missed appointments, no-shows, and unsold showroom traffic.Work closely with sales and service teams to ensure a smooth customer handoff and excellent overall experience.Meet or exceed daily, weekly, and monthly appointments and contact goals.Stay informed on dealership promotions, manufacturer programs, and product knowledge.Track and report lead activity, conversions, and results.Be the first point of contact for inbound (phone and internet) LeadsInteract with hundreds of customers via phone, email, and to help guide their vehicle purchase experienceRespond to leads in a timely fashion, answering questions, providing information, and helping guide customers effectively from a phone, email, or text conversation to a store visit — providing an exceptional customer experience is keyQualify leads, build rapport with potential customers, schedule appointments, and follow up to ensure an enjoyable customer experienceCommunicate and listen to customer needs to help them select their perfect vehicle, set proper expectations, coordinate a positive store visit experience, and diligently follow upDevelop a point of view on how to help qualify customers' needs by consistently analyzing consumer situational scenarios to provide the appropriate solution to meet their needsExcel in a fast-paced environment with the ability to multitask and follow up with multiple customers and work on multiple files each dayKeep our CRM updated, accurate, precise and thorough with customer information and sales related activities through the sales cycleUnderstand business processes, determining requirements, identify objections and reporting them to management, and ascertaining potential solutionsDemonstrating initiative, creativity and collaboration in real time troubleshootingFollow up with prospective customers in response to their email on our website.Coordinates questions and issues with the appropriate department personnel.Provides administrative assistance as needed.Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.Continually learn about product updates, features, accessories, inventory and their benefits to the customer.Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.Establish personal goals that are consistent with the dealership standards of productivity and devise a strategy to meet those goals.Provide service management information for completion of reports.Attend service meetings and training sessions as required.Follow all company policies and procedures.Performs other duties as assigned.Periodically conduct physical inventory of merchandise.Salary Range: $20.00 to $25.00 per hourType: Full-time, on-site onlyApply today and find out all our dealership has to offerJob Type: Full-timePay: $ $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceApplication Question(s):Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa)Work Location: In person