Store leader 5453

5 days ago

Michigan City, Indiana, United States GameStop Full time

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world

Under general guidance, the Store Leader is responsible for the successful leadership of store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store. As needed to achieve success, a Store Leader is responsible for leading and motivating the sales team, managing the day-to-day operations of the store, maintaining up to date promotional material and hiring/training new staff. This position supervises others including Assistant Store Leaders, Senior Guest Advisors, Guest Advisors, and Seasonal Associates. Store Leaders will always act in accordance with GameStop's policies, practices, and core values. The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong leadership and interpersonal skills.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Motivate the sales team to meet sales objectives and loss prevention goals through training and mentoring
  • Hire, train, oversee and develop new store staff
  • Coach and counsel associates; monitor and review results achievement; develop staff focusing on individual and team performance improvement
  • Lead associates to drive a selling sales culture that maximizes store profitability
  • Lead by example, delivering excellent service to ensure high levels of customer satisfaction
  • Resolve customer concerns and complaints in a timely, professional manner; personally respond to all escalated customer issues

  • Ensure that visual and operational elements are consistent with company standards.

  • Protect company assets through effective inventory control and loss prevention practices.

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE)

  • Must be at least 18 years of age[i]
  • High school diploma required; An Associate's or accredited Bachelor's degree preferred
  • 3+ years of experience working in a retail sales environment; 1+ year of experience in a supervisory or managerial role

MINIMUM JOB SKILLS and ABILITIES

  • Ability to lead in a fast-paced, rapidly changing environment
  • Excellent customer service, communication and interpersonal skills
  • Ability to work a rotating schedule, including nights and weekends
  • Ability to follow instructions presented in written, oral or diagram form
  • Ability to communicate effectively with others using spoken and written English; ability to speak and/or write in other languages a plus
  • Must be able to work up to 44 hours per week

PHYSICAL JOB REQUIREMENTS

  • Must be able to work alone, move throughout the store unassisted and stand for extended periods of time (8 hours or more per day)
  • The employee must regularly lift and/or move up to 35 pounds
  • Walk, use hands and fingers to handle small objects or controls, reach and stretch with hands and arms, balance, bend, stoop, reach with arms and hands, kneel and crawl, talk and hear, and climb on ladders
  • Must be able to occasionally travel unassisted via car
  • Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time and the ability to adjust focus

GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

[i] Unless prohibited by applicable law

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