Lead Cashier

7 days ago

Garden Grove, California, United States Carrot & Daikon Banh Mi Full time $36,000 - $42,000 per year

Company: Carrot & Daikon Banh Mi

Job Title: QSR Cashier Lead

Location: Garden Grove, CA

Job Type: Full-time

Job Summary

The QSR Cashier Lead is responsible for leading the front counter team to deliver fast, accurate, and friendly service while following all cash-handling and company policies. This role supports daily operations by supervising cashiers, resolving guest issues, and helping ensure a clean, organized, and efficient service area.​

Responsibilities

  • Lead and support cashiers during shifts to maintain smooth front-end operations and excellent guest service.​
  • Greet guests, take orders, process payments, and ensure orders are accurate and timely.​
  • Train and coach new and existing cashiers on POS use, cash handling, upselling, and service standards.​
  • Monitor cash drawers, perform cash drops, and assist with end-of-shift cash reconciliation according to company procedures.​
  • Help manage the line and guest flow to meet speed-of-service goals, including coordinating with kitchen and front of the house teams.​
  • Respond to and resolve guest concerns or complaints, escalating to a manager when needed.​
  • Keep the front counter, beverage, and POS areas clean, stocked, and organized throughout the shift.​
  • Assist with opening and closing duties as assigned, including basic paperwork and shift checklists.​

Qualifications

  • 1–2 years of QSR, restaurant, or retail cashier experience required.​
  • Previous lead, trainer, or key-holder experience preferred.​
  • Strong customer service, communication, and multitasking skills in a fast-paced environment.​
  • Comfortable using POS systems and following strict cash-handling and accuracy standards.​
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.​

Physical Requirements

  • Ability to stand and walk for extended periods during the shift.​
  • Ability to lift up to 25 lbs occasionally (boxes, product, supplies).​
  • Ability to bend, reach, and move quickly in a busy restaurant environment.​

Benefits

  • Competitive hourly pay
  • Employee meal or discount program.​
  • Opportunities for growth into shift lead or management roles.​

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Employee discount
  • Flexible schedule

Work Location: In person

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