Leasing Professional

2 weeks ago

Kissimmee, Florida, United States Lantower Residential Full time $45,000 - $65,000 per year

Whether you're just starting out or looking for a fresh chapter, we believe your career should feel meaningful. You should feel valued, trusted, and know your work makes a real difference.

As a subsidiary of H&R REIT, Lantower Residential develops and manages apartment communities across the Sunbelt markets in the U.S. We're in the apartment business, sure – but really, we're in the people business. Our job is to make people feel at home—whether they live in one of our communities or work on our team. That means showing up, caring, and creating experiences that feel real, thoughtful, and human.

When you join us, you become part of something bigger: building great places to live and strong communities around them. We take that seriously – and we take care of our people in return, with competitive benefits, opportunities for training, and time off when you need it.

If you take pride in your work and enjoy making people's day a little better, we'd love to meet you.

FLSA Status: Non-Exempt (Exempt or Non-Exempt)

Department: Property Management

Supervisor's Title: Community Manager

Job Summary

The Resident Experience Specialist is responsible for coordinating and assisting with initiatives that drive high resident retention and satisfaction at the community. The position is responsible for facilitating move-in orientations and coordinating responses to issues at move-in until resolved. The Resident Experience Specialist utilizes property management systems to effectively manage resident relations, service requests, and resident communications. The position delivers exceptional customer service that achieves positive resident satisfaction.

Key Job Responsibilities

  1. Greets community visitors and appropriately responds to inquiries in a professional and timely manner.

  2. Schedules and facilitates move-in orientations for each new resident before the scheduled move-in date.

  3. Coordinates responses to resident issues at move-in and tracks and follows up to resolve the issue(s) to ensure move-in satisfaction.

  4. Utilizes property management systems to effectively manage resident relations, service requests, and resident communications. Ensures all messages, texts, and emails are checked and responded to within the established response time.

  5. Partners with Centralized Leasing Team to ensure community renewal and leasing goals are achieved.

  6. Manages resident issues and complaints with the Community Manager and Resident Experience Manager. Ensures appropriate actions are taken to resolve the issue and follows through and follows up until the issue has been resolved. Documents progress to keep impacted parties informed.

  7. Assists in coordinating self-guided tours for prospective residents.

  8. Walks the community on a daily basis to identify and address any deficiencies with the maintenance team until resolved. Ensures that all show units and future move-ins meet Lantower expectations.

  9. Deliver exceptional customer service to residents and prospective residents to achieve positive resident reviews.

  10. Organizes and attends scheduled resident events.

  11. Other duties as assigned.

Organizational Responsibilities

  • Follow and comply with the Company's established operating, systems, financial, human resources, marketing, safety, and security policies and procedures, and meet the Company's and department's standards and other requirements related to job performance.

  • Personally practice proper safety techniques, follow the Company's risk and safety policies and procedures, and immediately report any associate or visitor injury, accident, or other safety-related issues to the appropriate individual(s).

  • Maintains working knowledge of laws, rules, and regulations concerning apartment leasing and management, (i.e. Fair Housing, collections, evictions, tow, and pool enclosures).

  • Continually identify and act on opportunities for improving the level and quality of service provided by the community and by own personal performance, and participate in and support efforts that improve the community's efficiency, effectiveness, productivity, and overall contributions to the Company.

  • Apartment Leasing Consultant

    1 week ago

    Kissimmee, Florida, United States City Recycling Group Full time

    We are seeking a dynamic and customer-focused Apartment Leasing Consultant to join our team. As a Leasing Consultant, you will be responsible for assisting prospective tenants with finding their ideal apartment, managing the leasing process, and ensuring a positive experience for residents. You will be the face of our property and will be instrumental in...

  • Leasing Consultant – Resort-Style Apartments

    1 week ago

    Kissimmee, Florida, United States The Irlo Full time

    The Irlo is a one-of-a-kind hybrid property featuring 405 fully remodeled resort-style apartment suites, including 100 dedicated hospitality units. Located minutes from Disney, The Irlo combines apartment living with hotel-level service, modern design, and a vibrant community atmosphere. Our residents enjoy fully renovated studios, a massive courtyard pool,...

  • Community Manager

    1 week ago

    Kissimmee, Florida, United States Madison Communities Full time

    Community ManagerMadison Communities is seeking a dynamic and results-driven Community Manager to lead and inspire our on-site team. This role is responsible for overseeing all aspects of community operations, driving resident satisfaction, and ensuring the success of the property. If you have a passion for leadership, customer service, and property...

  • Administrative Assistant

    2 weeks ago

    Kissimmee, Florida, United States KW Property Management Careers Full time $30,000 - $60,000 per year

    As the key employee liaisons between the client and KWPM services & internal support staff, the Administrative Assistant must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.  The position is...

  • Leasing Professional

    7 days ago

    Kissimmee, United States Education Realty Trust Inc. Full time

    ABOUT GREYSTARGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets...

  • Leasing Consultant

    4 weeks ago

    Kissimmee, United States Kettler Full time

    Leasing ConsultantKETTLER currently has an opening for a Leasing Consultant at Delamarre at Celebration, an apartment community located in Celebration, Fl.The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling...

  • Leasing Consultant

    2 weeks ago

    Kissimmee, United States BH Full time

    Job Details Job Location Oasis at Shingle Creek Apartments - Kissimmee, FL Position Type Full Time 30-40 hours per week Education Level High School Salary Range $22.00 - $25.00 Hourly Travel Percentage Up to 25% Job Shift Day - including weekends Job Category Real Estate Description Position: Leasing Consultant   JOB TITLE: Leasing Consultant REPORTS TO:...

  • Leasing Associate

    7 days ago

    Kissimmee, United States RPM Living Full time

    OverviewAt RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.Position SummaryThe position: The Leasing Associate position is responsible...

  • Leasing Consultant

    4 weeks ago

    Kissimmee, United States Highmark Residential Full time

    OverviewLocation: Kissimmee, FLWhy Highmark Residential?Because every position is considered critical to Highmark's success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!Why we...

  • Apartment Leasing Specialist

    3 days ago

    Kissimmee, United States InterSolutions Full time

    Apartment Leasing ProfessionalLeasing Location: Kissimmee, FL 34759Pay Rate: $16 - $18/hrShift: DescriptionAre you ready for a career change? Do you have experience in retail, sales, or customer service? If so, we want you on our team!InterSolutions is seeking enthusiastic and motivated individuals for apartment leasing roles. We offer a seamless online...

  • Leasing Consultant

    5 days ago

    Kissimmee, United States BH MANAGEMENT SERVICES LLC Full time

    Job DetailsDescription Position: Leasing Consultant JOB TITLE: Leasing Consultant REPORTS TO: Community Manager DIRECT REPORTS: No Who We Are BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing...

  • Leasing Associate

    3 weeks ago

    Kissimmee, United States Continental Full time

    Leasing Associate (Bilingual)Continental Properties is looking for an enthusiastic and customer-centric Leasing Associate to join our team at our beautiful Springs at Tapestry residential apartment community in Kissimmee, FL. You will guide your own success by achieving leasing goals and building professional relationships with prospective and current...

  • Leasing Associate

    2 weeks ago

    Kissimmee, United States Continental Properties inc Full time

    Description Continental Properties is looking for an enthusiastic and customer-centric Leasing Associate to join our team at our beautiful Springs at Tapestry residential apartment community in Kissimmee, FL. You will guide your own success by achieving leasing goals and building professional relationships with prospective and current residents. Successful...

  • Leasing Associate

    1 week ago

    Kissimmee, United States Continental Full time

    Continental Properties is looking for an enthusiastic and customer-centric Leasing Associate to join our team at our beautiful Springs at Tapestry residential apartment community in Kissimmee, FL.You will guide your own success by achieving leasing goals and building professional relationships with prospective and current residents. Successful Leasing...