Housing Service Administrator

2 weeks ago

Syracuse, New York, United States Forward Leading IPA Full time $60,000 - $70,000 per year

JOB DESCRIPTION

Job Title: Housing Service Administrator

Reports to: Chief Financial Officer

Organizational Overview:

Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.

Job Summary:

The Housing Service Administrator will be responsible for the day-to-day coordination and delivery of housing-related services. This role ensures that housing services are delivered to eligible members quickly and in accordance with program specifications.

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we value individuals' unique backgrounds, experiences, and perspectives. We are committed to fostering an environment where all qualified applicants are encouraged to apply and will receive equal consideration for employment.

Security Level: Standard - SCN

Duties/Responsibilities:

  • Delivery of time sensitive housing services such as:

    • Rent and utility payments to landlords and providers
  • Vendor management and coordination of home modification projects
  • Provisioning small appliances or cookware

  • Provisioning of houseware and furniture

  • Work with members, network partners, and internal FLIPA staff to ensure proper service delivery

  • Support identification of gaps in inbound housing referral process and provide feedback for training and communication
  • Verify member eligibility for services
  • Review and process requests and all relative supporting documentation for accuracy
  • Maintain service delivery records
  • Communicate with various partners in service delivery both written & verbal
  • Document and track referrals and organize member files to coordinate with both internal staff and external partners
  • Other duties as assigned

Education & Experience:

  • Preferred Associate's degree, or equivalent experience required

  • 3 years of combined experience in customer service, health office reception/management, coordination of social services, or similar

Skills, Knowledge, and Abilities:

  • Ability to learn new processes and the use of administrative systems
  • Strong written and verbal communication

  • Background inclusive of customer service or similar

  • Highly proficient with Microsoft Office Suite, including Microsoft Teams

  • Flexible, adaptable style that takes in stride last minute changes

  • Able to work quickly and efficiently

  • Strong interpersonal skills, independently resourceful and thrives in a fully remote environment

  • Initiative to complete projects and tasks independently

  • Attention to detail and accuracy
  • Confidentiality

Salary Range:

  • Salary range is $60,000 - $70,000 commensurate with education and experience.

Additional information:

  • This position will be remote with limited in-person meetings

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