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Member Services Representative

2 weeks ago

Princeton, New Jersey, United States NJHA HEALTHCARE BUSINESS SOLUTIONS INC Full time

This full-time position will report to our Healthcare Employees Federal Credit Union: 29 Emmons Dr C40, Princeton, NJ 08540.

Healthcare Employees Federal Credit Union (HEFCU) has a position open for a full-time Member Service Representative (MSR) at our Mount Holly, NJ location. This position will train in our Princeton, NJ office. This is a key role with the credit union, providing excellence in member/customer service, representing the credit union with professionalism and care for the member, and working with the members to build or deepen their relationships based upon their need.

About NJHA: The New Jersey Hospital Association is a not-for-profit trade organization representing New Jersey's hospitals, health systems, behavioral healthcare systems, rehabilitation hospitals, psychiatric hospitals, assisted living, nursing homes and other healthcare providers. NJHA and its affiliates, the Health Research and Educational Trust of New Jersey and Healthcare Business Solutions, share a collective goal of improving the health of New Jerseyans through services and programs that enhance quality, affordable, equitable, and accessible healthcare.

Essential Job Functions:

  • Represents the credit union in a courteous and professional manner in all member interactions
  • Accurately and efficiently performs maintenance on existing accounts in accordance with HEFCU policies and procedures.
  • Accurately and efficiently processes routine transactions such as deposits, withdrawals, check cashing, check verification, loan payments, and other financial transactions.
  • Attains new growth goals on a monthly basis to deepen member relationships.
  • Actively seeks solutions to member concerns in a professional and diplomatic manner and escalates as necessary.
  • Maintains a comprehensive and current knowledge of all HEFCU products and services. Explain, promote, and refer relevant products to meet the financial needs of each member.
  • Assists members with account reconciliation; research accounts for discrepancies when necessary.
  • Provides member services to in-branch members and with incoming calls.
  • Assists with operation department duties as necessary.
  • Maintains a comprehensive knowledge of all related policies, procedures, rules, and regulations applicable for the position, and keeps abreast of any changes.
  • Prevents controllable losses with strict adherence to security, compliance, and fraud prevention policies and procedures.
  • Completes annual mandatory compliance and other training.
  • Other duties as assigned.

Qualifications:

  • Minimum of a High School Diploma
  • Minimum 2-years-experience in Member/Customer Services
  • Excellent communication, time management, and organizational skill

Base Salary Range: $ $22.00 hourly

NJHA Benefits:NJHA offers benefits and other compensation programs such as medical, dental and vision insurance, flexible spending accounts, salary deferral plan, pension, paid vacation, holidays and wellness days, paid sick days, short/long term disability, tuition reimbursement, employee assistance program, membership in a credit union, life insurance, employee discount programs, and use of an on-site fitness facility.

NJHA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a veteran, or any other category protected by federal, state, and local laws.