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Assistant Community Manager
2 weeks ago
As the Assistant Community Manager, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement.
You are responsible for assisting the Community Manager meet the Owner's asset performance expectations within your assigned Community by achieving revenue growth, occupancy and reputation management goals. You thrive on sharing your knowledge and creating a better future for GHP. You are an Ambassador of the GHP Culture and Vision within your Community.
Customer Experience and Leadership:
- Creates and maintains a safe, respectful, and productive environment for all team members at the community.
- Helps set a Service Excellence standard and inspiring the teams to achieve it.
- Promotes regular communication and transparency within the Community
- Manages Move-In and Move-Out experience provided by the Community and the overall resident engagement.
- Owns the employee experience, helps drive employee satisfaction and elevates team behaviors.
Sales and Marketing:
- Assist in marketing the apartment community through ongoing online advertisement, social media interactions and community outreach
- Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability
Financial Performance
- Compute, classify and record data to keep financial records complete
- Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit
- Assist the Community Manager with delinquencies and monitor for collection procedures.
- Support the Community Manager in implementation of timely collection procedures in accordance with company policies and practices.
Operations
- Assist the Community Manager in all phases of the property operations.
- Assist the Community Manager in designing and implementing resident retention programs
- Responsible for the knowledge and administration of leasing techniques and sales methods
- Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive
- Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive
- Ensure that the "model" and target apartments are ready for show by visiting them multiple times daily and communicate when units are not market-ready to the Community Manager
- Will require local travel.
- May require driving golf cart.
Core Competencies:
- Customer-Centric – Put the customer, both internal and external, at the heart of everything.
- Problem Solving – Uses logic and reasoning to identify solutions and seek alternative solutions, conclusions or approaches to problems.
- Communication – Communicates in detail both written, orally and verbally in a professional manner.
- Business Acumen - Communicates professionally and exhibits a sense of urgency with both internal and external customers.
- Cost Conscious – Makes decisions within assigned role that are fiscally responsible.
- Sales Driven – Meets and exceeds sales goals and seeks opportunities to close on all potential residents.
Professional Requirements:
- 2-3 years of multi-family property management experience in operations/resident services.
- Experience in bookkeeping preferred.
- 1 year of working knowledge using Yardi software.
- Sales and/or leasing experience.
- General office experience.
- Proficiency in MS Word, Excel and Outlook required.
- Ability to interact effectively with prospects, residents, peers and management.
- Excellent customer service skills.
- Must be extremely organized, detail-oriented and able to multi-task.
Physical Requirements:
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
- Constantly operates computer and other office machinery.
- Constantly positions self to bend, stoop, reach, lift.
- Occasionally lift/move/carry up to 25lbs with/without assistance.
- Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
- Constantly works in outdoor weather conditions.
- May be required to drive golf cart.
- May require a valid driver's license where driving is a necessary job function and alternative transportation isn't feasible.
COGNITIVE OR MENTAL REQUIREMENTS:
- Reading;
- Writing;
- Strong math skills;
- Ability to communicate clearly;
- Ability to deal with complex issues;
- Attention to detail; and
- Ability to prepare financial and related reports.
ELIGIBILITY REQUIREMENTS:
- Must have unrestricted work authorization to work in the United States; and
- Must be willing to submit to a background investigation.
**The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned**
Salary Range: $26.00-$28.00 per hour, DOE.
Benefits: Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.
