Store Manager

Goodwill West Texas provides employment services and programs to help our employees, as well as members of our community, fulfill their potential. In collaboration with a network of other local resource providers, we continually strive to fulfill our mission of "providing opportunities for people with barriers to employment."

Goodwill West Texas is a lot more than "just a thrift store." Goodwill is really about changing lives and providing self-sufficiency and dignity through work. That's why 87 cents of every dollar earned in our stores goes directly to our mission. ___________________________________________________________________________________

 TITLE: Store Manager STATUS:  Non-exempt JOB # 6010

 IMMEDIATE SUPERVISOR:  Regional Manager

SUPERVISES: Assistant Manager, Lead all store employees

POSITION SUMMARY: Demonstrates Goodwill's Core Values through actions and behaviors. Responsible for overseeing the operation of the store and ensuring maximum sales and profitability through merchandise, inventory, expense control, human resource management, operating costs and loss prevention. Responsible for motivating, training and supervising a diverse group of employees. Ensures excellent customer experience throughout all areas including the donation door, sales floor and cash wrap. 

 EDUCATION / EXPERIENCE:

• High School or GED required
• Customer Service experience required
• 1 year Retail sales & management experience required
• Must be certified or certifiable in CPR/First Aid
• Valid Texas Driver's License and good driving record required

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

• Ability to travel, including overnight stays, and navigate appropriately to stores as assigned.
• Ability to read, write, accurately operate and balance cash register, and successfully complete all required documentation 
• Ability to communicate appropriately with coworkers and customers
• Ability to motivate and organize a support sales team with varied work performance levels
• Ability to operate all equipment necessary to perform their duties
• Community focused with a willingness to actively represent Goodwill-West Texas in a positive manner
• Ability to safely lift up to 50 lbs
• Ability to stand and walk for long periods
• Ability to stoop and bend
• Ability to work varied hours and days as business dictates

RESPONSIBILITIES & DUTIES:

(E) – Essential function of job duties

• Adhere to and promote Goodwill's performance standards and Core Values. Foster a positive team environment. (E)
• Responsible for consistently monitoring process flow (donated/new goods to floor to securing a sale) and making improvements as necessary. (E)
• Ensure that each customer receives outstanding customer service by promoting a customer friendly environment.  Greet, acknowledge and express genuine concern for customers and their needs. (E)
• Lead team in offering excellent customer experience at the donation door. Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. 
• Ensure that employees meet or exceed established goals (sales, production, roundup, etc.) (E)
• Create and maintain a schedule for appropriate store and donation unit coverage. Edit and approve time as necessary. (E)
• Follow budgetary guidelines and improve processes to meet or exceed those guidelines. (E)
• Responsible for floor moves, merchandising, display maintenance and store housekeeping. (E)
• Expertly navigate databases such as POS, ADP, email, virtual meetings, etc. (E)
• Responsible for receiving/monitoring stock and processing/replenishing merchandise as necessary. (E)
• Enforce and adhere to all laws, regulations, company policies, procedures and practices including signage, pricing and loss prevention. Reports violations as appropriate. (E)
• Provide training, direction, encouragement and motivation to program participants as outlined by Mission Services (E)
• Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
• Responsible for handling the needs of barriered employees in a sensitive and effective manner (E)
• Responsible for hiring, training, motivating and disciplining employees. (E)
• Train and educate staff regarding behavior, productivity and attendance. Inform Regional Sales Manager of issues or potential issues. (E)
• Ensure employee competencies & evaluations are completed thoroughly & timely. (E) 
• Responsible for all aspects of daily operations of store, including timely and accurate deposits, providing accurate reports, and other documentation as needed. (E)
• Ensure employees accurately and efficiently complete all sales transactions, including following the "round up" scripting to support the Goodwill Mission. (E)
• Responsible for teaching employees how to accurately balance cash drawer and monitoring accuracy. (E)
• Maintain and display solid knowledge of routine pricing and products. (E)
• Work at different store locations as needed, with possible overnight travel. (E)
• Responsible for maintaining excellent customer service.   
• Communicate appropriately and positively with co-workers and others. (E)
• Perform other duties and responsibilities as assigned by supervisor.