General Manager

7 days ago

Syracuse, New York, United States Sitreps 2 Steercos Full time $130,000 - $145,000 per year

Mission Summary

General Manager- Home Services

The General Manager (GM) is a critical leadership role responsible for driving operational performance, team development, and strategic execution within the business unit. This individual oversees day-to-day operations with discipline and focus, aligns departmental goals with broader enterprise initiatives, and cultivates a high-performance culture rooted in accountability, service excellence, and continuous improvement. The GM serves as a brand ambassador and operational steward—upholding the values, standards, and long-term vision of the company.

Compensation: $130-145K base + up to 50% performance bonus + meaningful equity

Essential Duties & Responsibilities


• Lead all aspects of daily operations for the assigned business unit, ensuring safety, efficiency, and

compliance.


• Develop and implement business strategies that promote growth, operational excellence, and financial

health.


• Set performance expectations, monitor key metrics, and drive accountability across functional areas.


• Provide direct leadership to department heads, supervisors, and support teams.


• Foster a culture of continuous improvement through tactical execution of strategic initiatives.


• Ensure superior service delivery and customer satisfaction throughout all stages of the client experience.


• Represent the brand in high-visibility customer and community engagements.


• Make data-informed decisions related to investments in equipment, personnel, and infrastructure.


• Maintain open and effective communication with employees and corporate leadership.


• Contribute to enterprise-wide planning, forecasting, and performance reviews.

Required Qualifications


• Minimum of 10 years of progressive leadership experience in operations, preferably within the home services, utilities, or construction sectors. Military experience is considered with 2+ experience in a civilian role.


• Demonstrated success managing profit and loss (P&L) with strong financial discipline.


• Proven effectiveness in matrixed or multi-site environments.


• Track record of building and developing high-performing teams through mentorship and coaching.


• Strong interpersonal and communication skills with the ability to influence and lead at all levels of the

organization.


• Advanced planning, organizational, and analytical capabilities.


• Familiarity with continuous improvement methodologies.

Preferred Education & Experience


• Bachelor's degree required; Master's degree in Business Administration, Operations Management, or a

related discipline preferred.


• Minimum 15 years of combined experience across operations leadership, human capital management, and

process optimization.


• Proficiency in Microsoft Office Suite; ability to learn and adapt to ERP, CRM, and HRIS platforms.

Core Competencies


• Strategic Thinking: Envisions long-term objectives and maps out tactical pathways to achieve them.


• Decision-Making: Exercises sound judgment under pressure, with a commitment to ethical outcomes.


• People Leadership: Builds, motivates, and retains top talent; cultivates an environment of ownership and

trust.


• Communication: Communicates with clarity and purpose across all audiences; practices active listening.


• Change Leadership: Effectively leads change, inspires alignment, and sustains momentum through

uncertainty.


• Business Acumen: Understands and leverages financial, operational, and market drivers for sustainable

success.


• Integrity: Upholds the highest standards of conduct, accountability, and ethical leadership.

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