Assistant Sales Director/ Assistant Store Manager/ Lead Luxury Stylist

Why Work at Ambiance? Ambiance is not just a luxury women's boutique—it's a dynamic, high-end fashion experience where creativity, passion, and exceptional service collide. At Ambiance, you will be part of a team that celebrates individuality, empowers style, and builds lasting connections with our customers. With a culture that thrives on collaboration, innovation, and growth, Ambiance is more than a workplace; it's a community of fashion enthusiasts dedicated to making every day extraordinary. If you're ready to thrive in a high-energy, fast-paced environment surrounded by beautiful brands and amazing people, we'd love to meet you.

Position: Lead Luxury Stylist/Assistant Sales Director

Reports To: Sales Director & COO

Qualifications

• Bachelor's degree in a related field or 2+ years of relevant work experience.
• Proven experience in leading a sales team.
• Highly organized, detail-oriented, and adaptable with strong problem-solving skills.
• Analytical mindset with the ability to track and strategize business growth.
• Strong awareness of relevant brands, luxury products, and lifestyle trends.
• Excellent written and verbal communication skills.
• Ability to thrive in a high-energy, fast-paced retail environment.

Job Statement

The Lead Luxury Stylist/Assistant Sales Director is responsible for embodying the Ambiance Mission Statement: to be the number one choice among retailers for our core customer. This multifaceted role involves leadership, collaboration, and a passion for delivering exceptional customer experiences while driving sales performance.

Key Responsibilities

Team Leadership

• Manage, motivate, and inspire the sales team to exceed goals.
• Recruit, hire, and train new employees to deliver exceptional customer service.
• Develop and coach team members, providing timely and specific feedback to foster a culture of accountability, creativity, and growth.
• Act as a brand ambassador, consistently upholding company values and aesthetic.
• Encourage adaptability and positively implement change to align with company goals.

Customer Experience

• Cultivate an environment of genuine customer connection with engaging, personalized experiences.
• Maintain the highest standards of customer care, ensuring every interaction is memorable.
• Grow the client base by building and strengthening customer relationships.
• Foster loyalty and retention by delivering exceptional service.

Sales and Strategy

• Utilize reporting systems to track, analyze, and strategize business growth.
• Exceed daily, weekly, and monthly sales expectations.
• Organize and implement sales directives, brand awareness initiatives, and contests to drive sales goals by Department, Class, and Sales (DCS).
• Provide ongoing feedback to the Buying Team on best/worst sellers and market trends.

Operational Excellence

• Uphold company policies and procedures to maintain operational excellence.
• Train the team on the use of Heartland POS, LP controls, and daily store standards.
• Effectively delegate and guide the team, empowering them to make impactful decisions.

Marketing and Events

• Collaborate with the Sales Director and Buyer to market, promote, and educate employees and customers.
• Engage with the local community through events and social media initiatives.
• Support the execution of in-store marketing events and experiences.

Measurements of Success

• Achieving and exceeding sales goals (overall and by associate).
• Growth in units per transaction and dollars per transaction metrics.
• Expansion and retention of the customer database.
• Consistent delivery of high-quality customer service.

If you are passionate about fashion, love leading a dynamic team, and excel in creating unforgettable shopping experiences, Ambiance is the perfect place to grow your career.

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance

Application Question(s):

• Why did you apply for this role at Ambiance?

Experience:

• Customer service: 2 years (Required)
• Management: 1 year (Required)
• Leadership: 1 year (Preferred)

Ability to Commute:

• San Luis Obispo, CA Required)

Ability to Relocate:

• San Luis Obispo, CA 93401: Relocate before starting work (Required)

Work Location: In person