Software Developer/L2 Support Specialist

4 days ago

Houston, Texas, United States KwickPOS Full time

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing Software Developer to develop new product features bug fix based on user requirements. The ideal candidate is a creative problem solver at heart who thrives in a team environment.

Responsibilities:

  • Analyze user requirements and to develop new product features and bug fixes
  • Troubleshooting, solving and training difficult technical problems
  • Participate in software performance optimization and security control
  • Participate in external API communication, coordination, debugging, and development
  • Participate in hardware integration, such as printers, card readers, etc.
  • Work at least 1 day a week as L2 Support, listening to customer complaints firsthand and troubleshooting
  • Manage a balance of speed with the importance of attention to detail

Skills/Requirements:

  • Work as L1 IT Support Specialist for 9 to 12 months before transitioning to R&D department (The time frame of working as a L1 would depends on the technical knowledge during the interview)
  • Extraordinary logical ability, able to analyze problems in detail and cleverly find verification methods, Achieving a logical closed loop
  • Very good communication and service skills, both external and internal communication can be accurate, complete, timely and friendly, and very happy to share new knowledge with others
  • Continuous learning ability, curiosity about the industry and technology, and the ability to use new knowledge to improve work efficiency
  • Mastering with these language or frameworks would be a plus: PHP, Javascript, Jquery, Html, CSS, Bootstrap, Python, C++, Workman socket, ESC/POS
  • Familiar with Mysql DB and SQL statements, familiar with Linux commands and shell script, have a certain understanding of the network and printers and other hardware
  • Bachelor degree or above in computer science or software
  • Bilingual in Chinese and English or Spanish and English

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shift
  • 5 days a week

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