Field Service_Equipment Installer

Job Summary

Our Equipment Installer is responsible for providing safe and accurate installation of athletic equipment, industry-leading customer service, and a commitment to quality workmanship.

This role requires communicating effectively, working without supervision, and having great attention to detail.

Much of the installation work is for Portable Basketball systems. These units are large, heavy, wheeled apparatus that collapse for transport to the playing court, get anchored to the court surface, and articulate upward to provide a backboard and goal that meets basketball rules/specification.

Other installed equipment may include football goal posts, hammer throwing cages, ceiling mounted fabric gymnasium divider curtains, as well as other athletic equipment.

This role requires travelling to athletic facilities across the United States, such as high schools, colleges/universities, and large community rec centers. The role will be on-the-road approximately 35-50% of the time. This role schedules their own travel, and most of the time that travel can be scheduled between Monday - Friday.

This role is within our Field Service Team and will support other efforts, including troubleshooting finished problems as they are reported from the field - engaging internal and external resources to resolve. Work may be at Litania Sports Group (LSG) or at on-site at customer's location.

If you have any experience in construction, as a general laborer, service technician, installer, carpenter, mechanic, or any skilled trade, you may find this unique opportunity and a great fit. We will train you.

Litania Sports Group promotes a team environment. The statements below are of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

• Work independently and be self-motivated
• Strong attention to detail including expert workmanship and appearance of finished product
• Communicate effectively – using phone, email, and in-person skills
• Proficiency in using hand and power tools
• General knowledge of carpentry and assembly, with a mechanical aptitude
• Ability to read blueprints and follow instructions
• Ability to work with people in a professional manner
• Work safely without presenting a direct threat to self or others
• Ability to travel on overnight install trips; these are typically 2-4 days in length – with approximately 15-25 install trips per year
• Ability to travel by plane and car across the United States is required
• Must be able to analyze and resolve product issues using independent judgment
• Ability to learn new products, systems, and technologies quickly
• Must be able to follow and learn detailed instruction troubleshooting/inspection/repair scenarios, to work independently in the future
• Must be able to work in a collaborative, team-based environment
• Basic mechanical aptitude
• Ability to learn and troubleshoot
• Effective interpersonal and communication skills
• Ability to prioritize issues and tasks
• Electronic aptitude a plus
• Ability to use Microsoft Office including Excel, and Word a plus
• Ability to use/learn MRP system (Epicor) to process and advance work
• Ability to communicate effectively in English over the phone, in person, and email
• Ability to work in a drug-free work place and to pass a drug screen
• Posses and maintain a valid driver's license and clean driving record
• Minimum 21 years of age

Primary responsibilities

• Lead the planning and on-site efforts for equipment that LSG offers installation services
• Respond to customers' inquiries regarding equipment that is not working properly
• Troubleshoot equipment to identify/resolve issues via phone, email, and in-person/on-site
• Lead communication/coordinate efforts with external customers, such as Athletic Directors, coaches, sales partners, and other equipment installers
• Work independently and self-manage project load to meet customers' demands and expectations
• Present a professional image to customers during all communications and when on-site
• Following safety standards, building codes, and project plans to ensure high-quality workmanship
• Travelling to site-locations is a key attribute of this role, with some installation work planned weeks in advance, while other troubleshooting/service work needs immediate attention with travel on short notice (within a day or two).
• Support Project Managers (and other Sales staff) to serve customers' equipment inquiries, including installation support and pre-sale questions
• Work collaboratively with internal colleagues in R+D, Sales, and Manufacturing
• Ability to learn multiple product ranges (function, design, intended use, and mechanisms) to troubleshoot and perform technical service
• Support the R+D Team in the design and testing of new products and equipment to ensure proper functioning
• Support other Functional Areas (primarily Sales and Manufacturing) as needed with technical expertise and equipment knowledge
• Present a professional image to customers while in the field and during all communications via, phone, text, email, etc

Psychological Considerations

Must be able to work well with other as a team member

Must be able to maintain an approachable demeanor even in stressful situations

Must be diplomatic in pointing out others deficiencies or successes

Environmental Considerations

Work activity is mostly indoors, but some work is outdoors.

Occasionally requires using a lift to reach heights exceeding 30 feet

Some exposure to hazardous materials – proper personal protective equipment must be worn

Extensive travel – up to 50% of time may be spent visiting locations

Cognitive Considerations

Must be willing and able to expand skillset and working knowledge of equipment, factory machinery, and adapt to specific customer needs as circumstances warrant

Physiological Considerations

The activities required to fulfill the duties of this position are significantly physical in nature. These activities may include, but are not limited to, the following:

• Vision - Reading directions, inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects
• Kneeling - To set equipment or reach materials
• Lifting - Up to 70lbs alone and over 100 lbs with assistance
• Forearms - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things
• Handiwork - Use of a wide range of hand tools all requiring gripping and controlling motions that are often repetitious
• Climbing - Ladder work to reach storage, retrieve supplies, and access installed overhead equipment
• Push/Pull - Moving items into place for assembly, fabrication, and storage
• Standing/Walking - To move around plant or installation locations

The above examples of activities and work are not all-inclusive but are intended as an indication of the level and type of endeavors necessary to fulfill the duties of this position. Litania Sports Group is an equal opportunity employer and situations requiring reasonable accommodation will be considered on a case-by-case basis.

Salary

Salary Range $46,000-$48,000/year

Full-time; Salary-Exempt,

Benefits

All full-time employees are eligible for health, dental, vision, STD, LTD, Basic Life, voluntary life, and 401(k) match up to 6%