Consumer Sales Representative

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and

people with disabilities.

A Brief Overview

The Consumer Sales Representative (CSR) is responsible for generating new residential sales, managing inbound inquiries, and engaging in proactive outbound calling to expand RIVR Tech's customer base. This position directly contributes to company revenue by meeting monthly sales quotas across multiple product lines including Internet, VoIP, and managed Wi-Fi services (such as ProtectIQ, ExperienceIQ, and RIVR Tech Wi-Fi Pro). The CSR is the first point of contact for many customers and plays a critical role in representing RIVR Tech's commitment to local service, reliability, and customer satisfaction.

What you will do

• Serve as the primary point of contact for residential customers regarding service availability, pricing, and

promotions.

• Identify and pursue residential sales opportunities within service areas, events, or through

inbound/outbound contacts.

• Present and promote service bundles, promotions and add-on services such as ProtectIQ, ExperienceIQ,

and managed Wi-Fi Pro to prospective customers.

• Convert leads into sales by clearly explaining service benefits, costs, installation processes, and contract

terms.

• Maintain detailed and accurate customer records and sales activities in CRM systems.
• Represent the company at community-based marketing events, local fairs, and outreach to strengthen

brand awareness.

• Execute customer retention campaigns by engaging customers nearing contract expiration or requesting

cancellation.

• Meet or exceed assigned sales quotas for new activations, upgrades, and VoIP services each month.
• Coordinate with installation and Field Operations to ensure a smooth transition from sale to activation.
• Conduct post-sale follow-up calls to confirm satisfaction and encourage referrals.
• Collect and share customer insights to help shape product offerings and promotions.

Qualifications

• High School Diploma Required
• Associate's Degree Associate's degree in Business Administration, Communications, Marketing, or related

field Preferred

• An equivalent combination of education and experience sufficient to successfully perform the essential

duties of the job

• 1-3 years Experience in sales or telecommunications. Preferred
• Strong communication, negotiation, and active listening skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, CRM systems, VoIP and mobile devices.
• Ability to work independently, manage time effectively, and meet performance goals.
• Proven organizational and analytical skills. Able to organize and prioritize multiple projects

simultaneously

• Driver License Preferred

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're

looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication,

we're the right company for you.

The below disclaimers must be read in their entirety and acknowledged, by signature, as part of the application process. Please make certain that you have answered all of the questions of this employment application truthfully.

By signing below, I understand that the information provided is true and correct, and that any misstatements or omission of material facts in the application or the hiring process may result in discontinuing of the hiring process or termination of employment, no matter when discovered. I agree that the organization shall not be held liable in any respect if my employment is terminated because of false statements, answers or omissions made by me in this application.

I authorize the organization to analyze the truthfulness of all statements made on this application, complete reference checks from my current and former employers, and others that may provide information regarding my education and experiences. In addition, I give my consent for all contacted persons including current and former employers to provide information concerning this application, and I release each such person from liability for providing information to the organization.

I understand that nothing contained in this application, or the granting of an interview is intended to create an employer/employee relationship between the organization and myself either for employment or for the providing of any benefits. No promises regarding employment have been made to me unless made in writing. I further understand and agree that if I am hired, my employment would be "at will," as defined by law where our organization operates: I would have the right to terminate my employment at any time for any reason and that the organization would retain a similar right.

I understand that any offers of employment may be contingent upon my taking and successfully passing a drug and/or alcohol test in accordance with the organization's policy. If I refuse to submit to testing, refuse to sign the consent form, or test positive, the organization will not employ me.

I understand that any offers of employment may be contingent upon the results of a background check(s), including without limitation a criminal background check and a conviction inquiry, in accordance with the organization's policies and state law.

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