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Housing Solutions Case Manager

7 hours ago

Oxnard, California, United States Mercy House Full time

Status: Full-Time, Non-Exempt

Pay: $23.00/hour

Schedule: Monday-Friday 8:30 a.m. - 5:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

  • 100% medical coverage of base tier monthly premium
  • Voluntary dental and vision insurance
  • Paid Time Off (Vacation + Sick Pay)
  • Flexible Spending Account
  • Employee Assistance Program
  • 403(b) savings plan with up to 3% company matching
  • Paid on-the-job training and orientation
  • Mileage reimbursement
  • Referral bonus program
  • Opportunities for career growth

Job Summary: Under the direction of the Housing Solutions Manager, the Housing Solutions Case Manager provides individualized support, needs assessments, emergency and housing planning, referrals, and advocacy for residents in the Mercy House Permanent Supportive Housing Program. This role includes conducting life skills workshops and community-building activities, promoting self-reliance, and supporting residents' housing stability. Clear documentation, trauma-informed care, and client-centered strategies are essential.

Essential Duties and Responsibilities:

Program Oversight

  • Manage a caseload of 20–22 individuals; meet at least twice monthly to develop emergency and housing support plans
  • Conduct in-person meetings in the office or at clients' residences
  • Apply harm reduction, crisis prevention, motivational interviewing, and eviction prevention strategies
  • Conduct home visits to ensure units are properly maintained and assist with household tasks
  • Refer clients to community resources and facilitate social/recreational engagement
  • Support connections to employment, education, tutoring, or mentoring opportunities
  • Attend trainings on co-occurring disorders, harm reduction, and cultural competency
  • Foster positive relationships between clients and landlords/property managers
  • Participate in the emergency on-call schedule

Residential Services

  • Facilitate client engagement in credit counseling, job search, financial literacy, and computer training
  • Coordinate life skills workshops (e.g., time management, health and wellness, communication)
  • Distribute surveys and plan community-building/enrichment events aligned with project goals
  • Promote peer support and help residents build social support networks
  • Organize and distribute monthly event/activity calendars and quarterly newsletters
  • Manage supplies and provide regular reports on residential services

Team Collaboration

  • Work collaboratively with staff, volunteers, and property managers to implement agency values and programs
  • Attend internal and external meetings
  • Support cohesive service delivery and community environment throughout leasing and tenancy

Administrative Duties

  • Maintain accurate and timely documentation, including housing plans, case notes, call logs, and incident reports
  • Ensure client files are updated for Housing Authority applications, recertifications, and intakes
  • Communicate with property managers and coordinate client move-ins
  • Respond promptly to emails/calls and complete all documentation within deadlines
  • Maintain confidentiality and adhere to HIPAA and ethical standards
  • Support data collection systems and meet agency reporting requirements
  • Perform other duties as assigned

Requirements:

Education & Experience

  • Bachelor's degree in social work or related field preferred, with experience in mental health or co-occurring disorders
  • Candidates without a degree but with 2+ years of relevant experience (homelessness, addiction, low-income populations) are encouraged to apply
  • Proficiency with Microsoft Office and other relevant software required

General

  • Valid CA driver's license, insurance, and reliable vehicle required; must be comfortable traveling for home and community visits
  • Strong organizational, communication, and interpersonal skills
  • Ability to manage crisis situations and maintain a professional, safe environment

Physical

  • Ability to lift up to 50 pounds
  • Prolonged periods of sitting and computer work

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-)

E-Verify Right to Work Poster: English & Spanish (https://www.e-)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.