IT Support Technician

Legends Global

Legends Global is the world's leading venue management, sales and partnership, and event hospitality company. The company was formed by the combination Legends and ASM Global, global leaders in venue, event strategy, and management. The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.

Allegiant Stadium

Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium has hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N' Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and the Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community through numerous diversity, inclusion, and community outreach initiatives. 

Job Summary

The IT Support Technician is responsible for supporting Allegiant Stadium users and their systems to ensure they operate as expected and provide technical guidance to staff when appropriate. This role is expected to implement technology best practices while also emphasizing a continuous improvement mindset. The IT Support Technician will provide support for event IT needs as well as day-to-day oversight of Allegiant Stadium end user systems.

Essential Functions

• Respond to helpdesk requests, ensuring that incidents are documented and addressed.  Work directly with end users and management to ensure timely resolutions.
• Configure technology assets (laptops, desktops, printers, mobile devices) as part of onboarding process including software installation. Assist users with initial setup of their accounts and assigned technology assets day one.
• Work with Technology Operations team to deliver technology services for events held at Allegiant Stadium in addition to onsite support. Work directly with the various Allegiant Stadium departments or affiliates on initiatives to establish new/emerging technology components.
• Provide technical support and consultation to internal users relating to software, hardware, network and mobile devices.
• Document system configurations and changes as part of ongoing process.
• Follow standard operating procedures to facilitate new hardware/software requests and tracking of all IT assets.
• Keep inventory of technology systems for Life Cycle Management and budgeting purposes. Work closely with Technology Operations Manager to ensure appropriate inventory of systems and accessories available for deployment.

Required Qualifications

• 2+ years of working experience in IT.
• Experience with Microsoft Windows, Macintosh, Office 365, ticketing systems and networking tools.
• IT Support experience including hardware, software, basic networking.
• Experience with scripting (PowerShell/Python) a plus.
• Experience with remote management systems, remote troubleshooting.
• Ability to learn and problem solve.
• Interpersonal skills and ability to work in a team environment.
• Strong verbal, written communication, and customer service skills.
• CompTIA or IT Security+ certification is preferred.
• Experience with cyber security tools such as EDR a plus.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.