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Consumer Sales Trainer

3 weeks ago

Everett, Washington, United States Ziply Fiber Full time

Job Description
Position Title: Consumer Sales Trainer
Base Salary:
$56,250 to $93,750 annually DOE

Benefits:
Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

  • Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
  • Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  • Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
  • Earning Your Trust: We build trust through clear, honest, human communication.

Job Summary
The Consumer Sales Trainer will oversee the implementation, scheduling, teaching, training delivery and learning assessment and performance progress of all aspects of the Consumer Sales personnel.

This position is to be located within Western Washington, Eastern Washington, Northern Oregon, or Coeur D' Alene, ID areas. This is mostly remote but must be able to travel to a local office up to 15% of the time when necessary.

Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Training Program Development & Implementation

  • Develop and implement training strategy, program and curriculum for the sales organization that increases the Direct Sales team's productivity and performance.
  • Launch all Residential product training, including new products, existing products, and related pricing.
  • Condense complex and technical content, into an effective sales focused framework concerning course development and execution.

Training Delivery & Facilitation

  • Sales training facilitation to include scripting, time management, sales efficiency and increase in close rates.
  • Delivery of blended learning model to include both face to face and virtual classroom-based learning.
  • Partner with internal subject matter experts to meet Sales enablement needs and training, billing performance, software and support, routing tools and order entry.

Performance Coaching & Measurement

  • Regularly observe team member performance on calls and client communication and provide ongoing coaching, mentoring, and documentation for continual sales performance improvement.
  • Establish and maintain formal and informal key performance indicators to track effectiveness of sales training program and initiatives.

Other Duties

  • Performs other duties as required to support the business and evolving organization.

Required Qualifications:

  • High school diploma or GED.
  • Bachelor's degree in related field or equivalent professional experience in sales training and development.
  • Minimum of two (2) years' experience in sales training and development, including curriculum design and facilitation.
  • Minimum of one (1) year of proven success in a consumer-facing sales role, such as call center, door-to-door (D2D), or multi-dwelling unit (MDU) account management.
  • Proven leadership experience in managing and delivery sales training programs within fast-growing organizations.
  • Ability to create and maintain an engaging, motivating learning environment that drives performance and development.
  • Fluency in Microsoft productivity tools such as Microsoft Office and Windows.

Preferred Qualifications:

  • Experience in telecommunications or similar industry preferred.
  • Experience with ADDIE and Agile frameworks is highly preferred.

Knowledge, Skills, and Abilities:

  • Demonstrated ability to facilitate training for various size groups, both in-person and virtually, across a diverse audience.
  • Strong verbal and written communication, attention to detail, and organizational skills
  • Ability to develop and manage training programs and projects in a collaborative team environment.
  • Ability to establish and maintain cooperative working relationships.
  • Ability to explain complex information and instructions in a clear and concise manner.
  • Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
  • Excellent customer service skills.

Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.