Visual Lead

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role:
The Retail Visual Lead is responsible for bringing the Mejuri brand to life in our retail locations. Reporting to the Store Manager, you are responsible for the implementation and maintenance of Mejuri's Visual Merchandising Standards while balancing the skill of sales and customer service. From campaign rollouts to assortment refreshes, you will be completely responsible for the allure of your store and take all opportunities to coach and grow the team around you.

You possess outstanding organizational and leadership skills and you actively assist the Visual Merchandising Department in developing a retail environment that is catered to your client. Your creative eye enables you to create compelling product displays that grow your business and you have a keen sense of style, strong understanding of design principles, and the ability to convert data-based insights into actionable visual merchandising initiatives.

Visual Merchandising:

• Maintain visual standards in Mejuri retail to create the best client experience.
• Oversee implementation and maintenance of all retail campaign signage and windows in your location.
• Track sales performance and analyze revenue in your store to provide feedback and propose strategies and innovative ideas to the Visual Merchandising Department
• Implement merchandise displays according to company standards, directives, and Planograms.
• Partner with Store Management + Operations to analyze Key Performance Indicators and monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through.
• Ensure new product drops are displayed weekly and in a timely manner.
• Implement all major floor moves and assortment updates quarterly.
• Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
• Partner closely with the Visual Merchandising Department to establish programs to appeal to local clientele.
• Maintain and protect the integrity of all display forms, graphics, furniture, and decor items to manage costs, notifying appropriate teams when display tools are missing or damaged.
• Report missing or damaged display inventory to uphold the credibility of backend reporting tools
• Provide transparency by submitting premise reports for review and implement any feedback provided in a reasonable timeframe
• Available to support with New Store Openings and Marketing Events across Mejuri's retail network

Sales:

• Interact with customers and drive the business through delivering sales, and outstanding clienteling.
• Take ownership of sales results; focusing on KPI's such as Shrink, Average Order Value, Conversion %, and revenue to target.
• Connect with our customers and genuinely listen to help find the best items for them.
• Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Brand Values.
• Help make informed suggestions that affect the service, and productivity of the selling floor.

Operations:

• Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
• Minimize and mitigate shrink by using loss-prevention techniques.
• Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
• Support monthly inventory counts including preparation, execution, and verification.

What You'll Bring to the Team:

• 2+ years of previous retail leadership and/or visual merchandising experience.
• Must be able to work on Monday's, weekends and outside of work hours as needed (including some holidays).
• Experience with clienteling, building and maintaining strong relationships with customers.
• Innovative thinker with a passion for styling and catering to customers on a personal level.
• Pays attention to customer feedback, trends and shares insights with management
• Great attention to detail, and highly organized.
• Strong sense of initiative, self-motivated and goal-oriented.
• Ability to work well under pressure and deadlines with excellent problem solving skills.

Benefits at Mejuri:

• A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• A generous product discount

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of
$23-$26
per hour based on a candidate's experience and qualifications.
At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.
Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment.
Success, for us, means living our values relentlessly.
Our values are:

RAISE THE BAR
| Stay Curious, Share/Seek Feedback and Strive for Excellence

CUSTOMER OBSESSED
| Get Close to the Customer and prioritize them in our decisions

EMPOWERED OWNERS |
Treat the company like your own and take initiative

FIND A WAY|
Seek simple, creative solutions, and act fast

DRIVE RESULTS
| Be clear on your goals and be relentless in achieving them

TEAM FIRST
| Value team success over personal Ego

Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.