Customer Service Coordinator

3 days ago

Oklahoma City, Oklahoma, United States Window World Full time $42,000 - $72,000 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

About Window World of Oklahoma City

Window World of OKC is the region's largest exterior remodeler, proudly helping homeowners enhance their homes with energy-efficient windows, doors, and siding. Our success is built on trust, communication, and top-tier customer service — and we're looking for a Customer Service Coordinator who embodies those values.

If you thrive on helping people, communicating clearly, and ensuring every customer feels heard and cared for, this role is for you.

Position Overview

The Customer Service Coordinator is the heartbeat of our customer experience. You'll be the first friendly voice customers hear when reaching out to Window World, responsible for answering calls, setting appointments, managing leads, and ensuring smooth communication between our sales, installation, and service departments.

This position requires exceptional phone presence, active listening, attention to detail, and the ability to manage multiple priorities with empathy and professionalism.

What You'll Do

Customer Service & Communication

  • Answer inbound calls with warmth, professionalism, and confidence.
  • Engage customers to understand their needs and set appointments for in-home consultations.
  • Provide clear information about our products, process, and next steps.
  • Follow up with customers after appointments and installations to ensure satisfaction and schedule final walkthroughs with design consultants.
  • Handle inquiries, concerns, and escalations with empathy and problem-solving skills.

Appointment & Lead Management

  • Manage appointment calendars for design consultants and sales staff.
  • Confirm appointments and send reminders to customers.
  • Update and maintain all customer information in the CRM system.
  • Track lead activity, follow-up timelines, and appointment outcomes.
  • Schedule measure tech for remeasures.

Team Coordination

  • Work closely with sales, post-sales, and installation teams to ensure customers are informed and supported throughout the process.
  • Communicate scheduling updates, installation readiness, and customer feedback to the appropriate departments.
  • Support coordination of referral programs, customer thank-you cards / gifts, and satisfaction surveys.

Data & Reporting

  • Enter call and appointment data accurately in CRM.
  • Monitor incoming call tracking reporting.

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