Patient Care Specialist I

2 weeks ago

Largo, Florida, United States Millennium Physician Group Full time

Job Description Summary
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The Front Desk Receptionist is the first point of contact for patients and visitors in a managed care primary care clinic. This role ensures a welcoming environment while managing patient check-in/check-out, scheduling, insurance verification, and communication with clinical staff. The receptionist supports smooth clinic operations by balancing customer service with accuracy, efficiency, and compliance with healthcare regulations.

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How Will You Make An Impact & Requirements
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  • Greet patients, visitors, and vendors in a professional and courteous manner.
  • Manage patient check-in and check-out, ensuring accurate collection and entry of demographic, insurance, and billing information.
  • Verify insurance eligibility and obtain necessary authorizations prior to appointments.
  • Collect copayments, balances, and issue receipts; reconcile payments at end of day.
  • Schedule, reschedule, and confirm patient appointments in accordance with clinic policies and provider availability.
  • Answer multi-line phones, respond to inquiries, and route calls/messages to appropriate staff.
  • Maintain confidentiality and comply with HIPAA and all clinic policies.
  • Support managed care requirements, including verifying referrals and authorizations as needed.
  • Communicate effectively with providers and medical assistants to support patient flow.
  • Assist with patient forms, medical records requests, and other administrative tasks.
  • Monitor the waiting area and ensure patient comfort and safety.
  • Participate in quality initiatives such as patient satisfaction efforts and managed care documentation accuracy.

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