Service Technician

JOB PROFILE

Will perform vehicle repair and maintenance work as assigned in accordance with dealer and factory standards by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Receives repair orders from dispatcher and performs work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.  
• Verifies, diagnosis and estimates repair work to be performed.
• Examines vehicle to determine if additional safety or service work is required and advise service advisor.
• Documents work performed (input story in computer) and keep service advisor informed of status of vehicle. 
• Responsible for completing all documentation to meet manufacture specifications.
• Road-tests vehicles when required and to quality check work performed.
• Supervises any apprentice technicians as assigned.
• Attends factory-sponsored training classes and keep abreast of manufacture updates and technical bulletins.
• Ensure that customers' cars are kept clean and returned in the condition received.
• Keeps shop area neat and clean and be able to account for all dealership owned tools at all times.
• Communicates with the parts department to obtain needed parts.
• Saves and tags parts if the job is under warranty or if requested by customer.
• Understand and follow federal, state and local regulations, such as disposal of hazardous waste and OSHA safety rules.
• Requires being at work on time and have satisfactory attendance.
• Any other duties assigned by management.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual must have basic computer knowledge, ability to work well with others, neat and clean, appearance, good math skills, general mechanical skills, positive attitude and be able to listen and follow directions. Individual should perform duties with little or no supervision, read and comprehend instructions and information, be able to work weekends and overtime.  Individual should be honest, ethical, dependable and a team player. 

EDUCATION and/or EXPERIENCE

High school diploma or the equivalent, two years of technical training or four or more years of related experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid driver's license with a good driving record.

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee frequently is required to use hands to finger, handle, or feel; and talk, hear or smell.  The employee is required to stand most of the day.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles.  The employee is occasionally exposed to outside weather conditions, moving mechanical parts, hazardous and nonhazardous materials and risk of electrical shock. The noise level in the work environment is usually loud.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skill, duties, requirements, efforts, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.