Head of Solution Engineering

3 hours ago

San Francisco, California, United States Liberate Full time

Head of Solution Engineering / Solution Engineering Manager (M3–M5)
Title:
Head of Solution Engineering / Solution Engineering Manager

Level:
M3–M5 (Manager → Head)

Reports to
: CRO

Why this role
You will build and run Liberate's Solution Engineering function to accelerate enterprise sales pursuits and de-risk delivery. Your mission is to scale a high-performing team that builds executive demonstrations, runs production-grade POCs, partners with deployments to conduct technical workshops, and uses value-chain insights to close gaps and drive measurable customer value — ultimately, coordinating the customer experience from pre-sales to post-sales to drive meaningful customer usage growth.

What You'll Own

  • People & org: Hire, ramp, and develop SEs; define career ladders, calibration, and promotion criteria.
  • Process & ops: Own SE operating model — demonstrationnstrationnstration library, POC templates, workshop playbooks, runbooks, and SOW assumptions. Ensure predictable POC → pilot → production flow.
  • GTM partnership: Embed SEs with Account Directors and Sales Leaders; de-risk technical commitments on largest deals; provide executive briefing capability.
  • Delivery & enablement: Drive pre-sales standards (architecture, SSO, APIs, security) and ensure deployment teams have watertight handoffs and acceptance criteria.
  • Value-chain strategy: Lead discovery & value-chain analysis workstream for strategic accounts; quantify gaps and translate into POC and product priorities.
  • Product influence & risk management: Surface reproducible product gaps to Product, shape roadmap, and own technical risk mitigation across deals.
  • Metrics & outcomes: Define and report team KPIs (POC cycle time, conversion %, demonstration reuse, ramp time, customer NPS where applicable).

Must-have

  • 10+ years of hands-on solution engineer, solutions architecture, or enterprise consulting; 5+ years managing teams or leading cross-functional programs.
  • Deep experience in enterprise integration patterns (APIs, SSO/OAuth, data pipelines) and insurance ecosystem integrations (Guidewire, Duck Creek, Majesco, etc.) a plus.
  • Proven success scaling POC programs and converting technical validations into customer implementations and revenue.
  • Strong people leader with experience hiring, coaching, and building repeatable enablement.
  • Comfortable briefing C-level technical and business stakeholders. Startup grit and cross-functional influence.

Nice-to-have

  • Background in AI/ML/agentic products, security/compliance in regulated industries, or prior experience building demonstrationnstrationnstration/POC asset libraries.

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