Principal/ Senior Consultant

Position: Senior Consultant/Principal- Risk and Compliance – ServiceNow

Location: North America

About the Role

We are seeking an experienced ServiceNow Architect, preferably with extensive knowledge of IRM (Integrated Risk Management) module and strong experience in the financial services industry. The individual will lead, plan, optimize and deliver ServiceNow GRC (Governance, Risk and Compliance) related solutions & projects. You will have fluency in ServiceNow, which enables you to lead the team and stakeholders to develop enterprise business solutions for our customers that leverages industry processes and best practices. The ideal candidate will have deep expertise in regulatory compliance, operational risk, and third-party risk, along with a solid understanding of financial regulations.

Role expects you to:

• Lead stakeholder workshops to gather and interpret risk and compliance requirements specific to banking, insurance, asset management, and fintech operations.
• Architect and configure ServiceNow IRM modules (Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management) aligned with industry regulations and internal control frameworks (e.g., COSO, COBIT).
• Partner with governance, audit, compliance, and IT security teams to build automated workflows that monitor control effectiveness and regulatory adherence.
• Define and implement GRC dashboards and reporting tailored to financial regulatory reporting and executive oversight.
• Collaborate with platform developers to implement custom solutions where out-of-the-box functionality is insufficient.
• Train users and stakeholders in IRM functionality and best practices within the financial services context.
• Stay updated on regulatory changes (e.g., OCC, FDIC, CFPB) and translate them into actionable ServiceNow enhancements. Utilize GRC/IRM technical knowledge to collaborate with the technical team, in driving solutions across the platform.
• Support project scoping and proposal development, driving the implementation and advising the project on viable technical solution options throughout the project lifecycle.
• Craft and deliver workshop materials, perform elements of solution implementation, and drive the completion of key project deliverables.
• Help create new practice solutions and offerings.
• Help drive continuous improvement and optimization of our capabilities.
• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Translate requirements/stories and mock-ups into fully functional IRM features.
• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• All other duties as assigned or directed.

Additional Responsibilities:

• Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available.
• Participate in pre-sales activities, crafting proposals and presenting ServiceNow IRM solutions to prospective clients.
• Educate practice members on ServiceNow IRM modules by providing guidance on solution implementation and facilitating ongoing education and knowledge sharing.
• Comfortable working in a high-paced work environment and can adapt to rapidly changing business drivers.
• Provide mentorship and guidance to other members of the team.

Basic Qualifications

• BS Information Technology, Computer Science, or related field
• Strong GRC/IRM technical background
• 5+ years of ServiceNow experience with a focus on IRM/GRC modules
• Strong understanding of risk management frameworks and regulatory compliance requirements
• Prior experience as a consultant or client-serving professional
• Strong understanding of the ServiceNow best practices and ongoing knowledge of latest ServiceNow features
• Familiarity with Agile and Scrum development methodologies
• Excellent communication and presentation skills, able to engage both technical and non-technical audiences.
• Ability to work independently and manage one or more projects.
• Proactive attitude toward learning and continuously enhancing ServiceNow knowledge.

Preferred Certifications

• ServiceNow Certified Implementation Specialist – Risk and Compliance

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.