Sr. Manager, Short-term Rental Program

ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE

Chetola Resort is seeking a strategic and service-driven Sr. Manager to lead and grow our Short-term Rental Program. This role is ideal for an experienced hospitality professional with a deep understanding of property management, guest services, and owner relations. The Sr. Manager will oversee the performance and operations of a diverse portfolio of vacation rental properties—ensuring an elevated guest experience, maximizing occupancy and revenue, and cultivating strong relationships with property owners and community partners.

WHAT YOU'LL DO

Program Strategy & Revenue Growth

• Develop and execute strategies to grow the short-term rental program through new owner acquisition, revenue optimization, and enhanced guest experience
• Monitor key performance metrics including occupancy, ADR, RevPAR, and guest satisfaction
• Collaborate with marketing and revenue teams to drive bookings and develop compelling packages and promotions
• Conduct regular competitive analysis and adjust strategies based on market trends

Guest Experience & Property Standards

• Ensure all short-term rental properties meet Chetola brand standards for cleanliness, maintenance, furnishings, and amenities
• Oversee quality control checks and coordinate property updates and preventive maintenance
• Respond to guest inquiries, feedback, and escalated service concerns in a timely and professional manner
• Partner with Housekeeping and Maintenance teams to align service levels and turnaround schedules

Owner Relations & Portfolio Management

• Serve as the primary point of contact for property owners in the program, fostering trust and long-term partnership
• Prepare and present monthly performance reports to owners, including financial summaries and property updates
• Manage homeowner contracts, fee structures, and compliance with local regulations
• Conduct regular check-ins and build customized strategies to help owners maximize ROI

Team Leadership & Cross-functional Collaboration

• Supervise and develop a small but growing team supporting rental operations and guest services
• Coordinate with Front Desk, Reservations, Accounting, Housekeeping, and Maintenance to ensure seamless operations
• Lead training and onboarding for team members and seasonal staff

Requirements:

ABOUT YOU

• Experienced hospitality or property management professional with strong business acumen
• Passionate about delivering five-star guest experiences and building long-term relationships
• Detail-oriented, self-directed, and proactive in solving problems
• Comfortable balancing operational, strategic, and relationship management responsibilities
• Skilled communicator with the ability to collaborate across departments and with external stakeholders

REQUIREMENTS

• 5+ years of experience in short-term rental management, hospitality operations, or real estate
• Prior experience managing homeowner relations or property portfolios required
• Familiarity with property management software and booking platforms (e.g., Airbnb, VRBO, etc.)
• Excellent written and verbal communication skills
• Strong leadership and organizational skills
• Ability to work weekends, holidays, and evenings as needed based on guest and owner needs

WHY CHETOLA

• Be part of an iconic mountain resort entering an exciting new chapter of growth and revitalization
• Opportunity to shape a growing line of business with autonomy and creativity
• Join a dedicated and dynamic team committed to hospitality, connection, and care
• Competitive salary based on experience
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on-property perks

Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.