Automotive Service Appointment Coordinator

6 days ago

Severna Park, Maryland, United States Sheehy Auto Full time $32,000 - $40,000 per year

Join a Top Workplace and Grow Your Career with Sheehy Auto Stores

Sheehy Auto Stores is proud to be recognized as a 2025 Top Workplace by Richmond Times-Dispatch and The Washington Post

As one of the nation's Top 30 Private Dealer Groups representing some of the best automotive brands, we've built our success on one simple idea — great people drive great results. With over 25+ locations, we're always looking for motivated, customer-focused professionals to join our award-winning team.

Position: Service Appointment Coordinator

We're seeking an energetic and detail-oriented Service Appointment Coordinator to join our service team In this role, you'll be the key connection between our customers and their service experience. You'll schedule appointments, answer questions, and follow up with customers after service visits to ensure total satisfaction.

The right candidate will have a friendly, professional personality and a passion for providing outstanding customer service.

What We Offer

  • $17/hour plus monthly performance bonus
  • $500 Sign-On Bonus (paid in two installments: $250 after 30 days and $250 after 6 months)
  • Potential hybrid work option after 60 days of employment, based on performance and requirements (details discussed during the interview).

Comprehensive benefits package, including:

  • Health, Dental, and Vision Insurance
  • Paid Maternity and Paternity Leave (after 1 year)
  • Start earning PTO on your first day
  • Paid Training and Career Advancement Opportunities
  • 401(k) with Profit Sharing

Responsibilities

  • Schedule and confirm customer service appointments
  • Provide friendly and professional communication via phone, online, and live chat
  • Follow up after appointments to ensure customer satisfaction
  • Assist customers with questions and maintenance recommendations
  • Support the service team with scheduling efficiency and customer engagement

Requirements

  • Strong computer skills (Outlook, Excel, Word; dual-screen experience a plus)
  • Excellent communication and customer service skills
  • Dependable, detail-oriented, and eager to learn
  • Clean driving record and valid driver's license

At Sheehy Auto Stores, we don't believe in "one-size-fits-all." We're committed to supporting your success — at work and at home.

Sheehy Auto Stores is an Equal Opportunity Employer. We hire, train, promote, and reward team members based on talent, performance, and potential — never on personal background or protected status.

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