Director of Outpatient Clinical Services

I. SPECIFIC RESPONSIBILITIES

• Leadership and Administration:

o Oversee day-to-day operations of OMH and OASAS-licensed outpatient programs to ensure compliance with all applicable regulations, including Part 599 (OMH) and Part 822 (OASAS).

o Supervise clinical staff, including therapists, psychologists, social workers, and other healthcare professionals, providing ongoing training, support, and guidance.

o Develop and implement policies and procedures that meet New York State OMH standards and best practices in mental health and substance use treatment.

o Maintain an atmosphere of teamwork and collaboration within the programs.

o Assist with development and implementation of the Quality Improvement Collaboratives (QIC) including School Based Satellite clinics.

o Represent the agency in community partnerships, coalitions, and professional networks.

o Develop and maintain referral relationships with hospitals, managed care organizations, schools, and community-based providers.

• Clinical Oversight:

o Provide clinical oversight and supervision to clinical supervisors, clinicians, and administrative staff.

o Ensure delivery of high-quality, evidence-based, and culturally responsive treatment services for individuals with mental health and/or substance use disorders.

o Develop and monitor treatment plans, conduct regular assessments of clients' progress, and make necessary adjustments to care plans.

o Support integration of co-occurring disorder treatment and trauma-informed care practices.

o Provide crisis intervention when necessary and ensure that emergency procedures are followed appropriately.

o Oversee open access hours and handle after hours crisis

• Fiscal and Resource Management:

o Assist with managing program budgets, ensuring efficient use of resources and staying within financial constraints.

o Monitor and manage performance metrics, including service delivery targets, utilization, and outcomes.

o Ensure appropriate documentation and billing practices are in place for reimbursement through Medicaid, commercial insurance, and/or other applicable systems.

II. RELATIONSHIP WITH OTHERS

• Lead with a sense of shared governance, listening to all stakeholders.

• Work with a sense of social responsibility; taking initiative to create a positive work environment for all

• Communicate openly, respectfully, and intentionally.

• Illustrate emotional intelligence by acknowledging the importance of Diversity, Equity, and Inclusion

• Possess a strong belief in people's ability to grow and change; forge a mutually respectful partnership with people served and their families.

• Ability to set limits and maintain helping role of practitioner and to intervene appropriately.

III. QUALIFICATIONS

• Education and Experience:

o Licensed Clinical Social Worker (LCSW) in good standing in New York State with SIFI certification (required).

o Minimum of 7 years of post-graduate experience in behavioral health, including 3 years in a supervisory or program management role.

o Experience managing OMH and/or OASAS-licensed programs and demonstrated knowledge of applicable regulations.

o Experience with integrated care models and co-occurring disorder treatment.

• Skills and Competencies:

o Clinical knowledge of evidence-based interventions for mental health and substance use disorders.

o Strong leadership and team-building skills with the ability to manage and motivate multidisciplinary teams.

o Familiarity with New York State Office of Mental Health guidelines and regulations.

o Excellent communication, interpersonal, and organizational skills.

o Proficiency in electronic health records (EHR) systems and documentation requirements.

o Ability to work in a fast-paced, dynamic environment and manage competing priorities.

o Be familiar with the Social Determinants of Health framework, person centered care, family driven care and peer support.

o Knowledge of Excel, Power Point and Electronic Medical Records is a plus.

o Excellent organizational and writing skills.

• In addition, employees need to possess the following characteristics:

o Be a strong team player.

o Possess excellent communication and leadership skills.

o Work well with others and feel comfortable providing direction and guidance to subordinates.

o Evidence of the ability to practice a high level of confidentiality.

o Develop a trusting and supportive relationship with subordinates.

o Have a strong sensitivity to cultural differences presented among staff and clients within the agency.

o Demonstrates excellent crisis intervention skills and can remain calm while handling crises.

Required

• Licensed Clinical Social Worker or better

Required

• LIC CLINICAL SOCIAL WRKER

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.