Head of People Operations

HEAD OF PEOPLE OPERATIONS

Reports To: Director of Finance

Location: Grapevine, TX

ABOUT THE JOB

Some companies grow and their people systems quietly fall apart.

Titles drift.

Comp gets inconsistent.

Records don't match reality.

Everyone assumes "someone else" is on it.

We're hiring a Head of People Operations to make sure that never happens at Flooret.

This role is for someone who notices when data doesn't reconcile, when processes rely on memory instead of documentation, and when small inconsistencies today become big problems at scale.

If you're the type of operator who feels compelled to fix things before they break — and takes personal pride in getting it right — keep reading.

This role is about preventing failure, not reacting to it.

It's about operational integrity, not HR theater.

It's about building systems leadership can trust without asking twice.

Please follow the link below to complete a 7-minute survey to be considered for employment:

ABOUT THIS ROLE

The Head of People Operations is responsible for ensuring Flooret's people operations are accurate, consistent, and scalable.

This role owns the design, oversight, and execution quality of core people processes, including onboarding, offboarding, employee records, compensation administration, benefits coordination, and employment compliance.

You will partner closely with Finance, leadership, and external vendors to ensure people-related decisions are implemented correctly and maintained in dependable systems.

This is not a task-based administrative role.

You are not expected to process payroll or act as an HR generalist.

You are expected to own the integrity of people operations, identify risk before it becomes an issue, and ensure the organization can scale without friction or confusion.

WHO THRIVES IN THIS ROLE

You like facts.

You like clarity.

You like systems that work the same way every time.

You don't like guessing.

You don't like loose ends.

You don't like being told "it's probably fine."

Once you understand how a process operates, you naturally become the person others rely on because you know how it works — and where it can fail.

Your communication style is straightforward, factual, and grounded in specifics.

Your credibility comes from accuracy, follow-through, and being right.

If you enjoy loosely defined roles, constant improvisation, or highly subjective people work, this role may be frustrating.

If you enjoy precision, structure, and ownership, you'll thrive here.

WHAT YOU'LL DO

Own and maintain people operations systems

• Design and manage onboarding and offboarding processes

• Maintain accurate employee records, titles, compensation data, and documentation

• Ensure consistency and data integrity across people, benefits, and finance-related systems

• Identify gaps, inconsistencies, or risks and resolve them proactively

Oversee compensation and benefits administration

• Partner with Finance and vendors to ensure accurate payroll and compensation outcomes

• Administer commissions, bonuses, and incentives according to approved structures

• Coordinate compensation changes, promotions, and role updates

• Support annual review and merit cycles with clean data and documentation

Ensure compliance and documentation rigor

• Ensure consistent application of company policies and procedures

• Coordinate multi-state employment requirements with outside partners and counsel

• Maintain documentation for role changes, employee relations matters, and terminations

• Track acknowledgements, trainings, and required compliance items

Support managers and leaders with clarity

• Serve as the primary resource for people operations processes

• Provide managers with clear documentation, timelines, and expectations

• Escalate judgment-based or sensitive matters appropriately

• Ensure people processes are applied consistently across the organization

QUALIFICATIONS & EXPERIENCE

• 3–7 years of experience in People Operations, HR Operations, or a similar operational role

• Experience overseeing payroll, benefits, and compensation processes without necessarily processing them

• Familiarity with multi-state employment environments

• Strong attention to detail and comfort owning complex systems

• Ability to manage recurring processes and deadlines with consistency

• High level of discretion and professionalism

COMPENSATION

• Base salary of $90,000–$100,000 depending on experience

• Meaningful bonus opportunity tied to execution quality, accuracy, and operational effectiveness

HOW SUCCESS IS MEASURED

• Accurate, dependable people data and documentation

• Smooth, predictable onboarding and offboarding

• Compensation and benefits changes executed correctly and on time

• Minimal operational friction for managers and employees

• No surprises stemming from people operations execution

WHY FLOORET

Flooret is a fast-growing flooring company built on quality, transparency, and operational discipline.

We move quickly, expect ownership, and value people who take pride in getting things right.

This role offers real responsibility and the opportunity to build people operations systems that support Flooret's growth for years to come.