Customer Service Associate

3 days ago

Renton, Washington, United States La Mexicana Tortilla Factory Full time

Position Overview

We are seeking a Temporary Customer Service Associate to join our team on a full time basis. The ideal candidate will be bilingual in English and Spanish and have experience handling customer inquiries, order management, and accounts receivable support. You will be a key point of contact for customers, ensuring accurate and timely communication between departments.

Key Responsibilities

  • Handle inbound customer calls and emails in both English and Spanish.
  • Enter and manage customer orders with accuracy.
  • Assist with customer account questions, including billing and payment inquiries.
  • Support the accounting team with accounts receivable follow-up and issue resolution.
  • Collaborate with sales, production, and logistics to ensure smooth order fulfillment.
  • Provide excellent service by addressing customer needs quickly and professionally.

Qualifications

  • Bilingual in English and Spanish (required).
  • 2+ years of customer service experience (foodservice or manufacturing industry a plus).
  • Familiarity with accounts receivable or general accounting processes preferred.
  • Strong communication skills and attention to detail.
  • Proficiency in Microsoft Office and ERP/order management systems.
  • Ability to multitask and work in a fast-paced environment.

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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