Shift Manager

Why Bally's?
Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role
Maintain a safe and secure environment for all guests, team members, and company assets. Oversee all Security activities and team members on assigned shift.

Responsibilities

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Interview and select new team members, and provide ongoing training and development to all department team members.
• Issue performance reviews, disciplinary action, and termination as needed.
• Create work schedules and assign work to Security Supervisors, Security Officers, and EMTs.
• Maintain all records and provide status updates as needed regarding guest evictions, including records of eviction letter sent to guests.
• Oversee and ensure compliance with all required training and certifications for all Security staff, including, but not limited to TIPS, and Missouri EMT.
• Understand and ensure the progress of the strategic, long-term vision of the department.
• Champion and assist with leading any and all major training projects.
• Oversee all aspects of KeyWatcher system and/or other key control systems in use, including all related daily, weekly, monthly, and annual reports and audits.
• Maintain and operate AxTrax badge system and/or other badge or access systems in use.
• Act as Incident Commander on property in the absence of the Security Manager during emergency situations.
• Establish, maintain, and communicate emergency procedures.
• Oversee emergency testing procedures and documentation of emergency testing.
• Monitor staffing levels to ensure budgetary compliance, including management of overtime and FTE counts, and promote labor efficiency through strategic use of scheduling and managed overtime.
• Handle management duties timely and in accordance with company policies, including, but not limited to, maintenance of employee database and appropriate use of manager self service system.
• Actively champion and lead the cultural growth of the department.
• Ensure Security department compliance with MGC regulations and internal controls, and fully and timely respond to all audit requests and findings.
• Effectively use Market Metrix and/or any other guest surveys or feedback to measure the department's success and identify areas of opportunity.
• Provide for and reward the department's See.Say.Smile. culture.
• Investigate incidents and guest complaints and produce summary report of findings.
• Review Security activities with Security Manager.
• In the absence of the Security Manager, serve in that role.
• Observe, identify, and appropriately address intoxicated guests.
• Check for and report safety hazards.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Produce and deliver reports as required.
• Respond to all calls promptly and professionally.
• Manage escalated situations involving guests, including intoxicated guests.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally's Kansas City Casino and departmental management.
• Other duties as assigned or any reasonable request from any member of management.

What's In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Salary Range: ($52,000)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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