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Director of Banquets

3 weeks ago

Milwaukee, Wisconsin, United States Marcus Corporation Full time

Do you strive to set yourself apart by your gracious service and impeccable style? Are you an experienced banquet leader with a passion for luxury events and exceptional service? If so, The Pfister is looking for a Director of Banquets to join our team and continue its iconic legacy.

As the Director of Banquets at The Pfister Hotel, you will provide leadership and oversight to the banquet department. You will lead and train banquet staff in all functions of the department to ensure successful events, create repeat business, and increase profitability and efficiency.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

· Ensure the highest quality of food, beverage, and service in all banquet areas.

· Lead and train banquet staff to deliver seamless service and consistent standards.

· Coordinate banquet service needs with culinary production teams.

· Maintain effective communication within the department and with other hotel teams to meet guest expectations.

· Control labor, costs, and expenses while operating within budgetary and forecasted guidelines.

· Implement and support hotel operation policies and procedures while working within union contract guidelines.

· Promote a culture of excellence and teamwork within the banquet department.

· Perform other duties as assigned to support Food & Beverage leadership.

Position Requirements:

· Minimum of five (5) years of banquet management experience required, preferably in a luxury hotel.

· High school diploma required; 4-year degree in hospitality or related field preferred.

· Strong understanding of food and beverage financial systems and controls.

· Ability to perform moderately complex calculations such as determining average covers.

· Ability to access and accurately input information using computer systems.

· Ability to stand and walk for long periods while touring banquet and event spaces.

· Ability to sit and perform tasks in an office environment.

· Prior experience in a union environment preferred.

What's in it for you?

· A free, well-balanced meal every shift.

· Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.

· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.

· Discounted parking.

· Bonus eligible.

· Paid time off.

· Medical, dental, and vision insurance (available after 30 days of employment), company-paid life insurance, employee assistance program, and 401k with employer match.

Job Type: Full-Time, Salaried (Leadership)

Pay Rate: Based on experience

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.