Systems Administrator II

Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Headquartered in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.

SUMMARY OF ROLE:
The Systems Administrator II is a critical, hands-on role focused on providing exceptional end-user support and maintaining the health of our core IT systems. As a key member of our growing IT team, you will be the primary point of contact for employee technical needs, ensuring our team has the tools and access required to be productive. You will administer our SaaS applications, manage user accounts, and assist the IT Manager with infrastructure projects, security monitoring, and compliance tasks. This is an ideal role for a customer-focused IT professional looking to grow their skills in a fast-paced medical device company.

RESPONSIBILITIES:
End-User Support & Service Delivery

• Serve as the first point of contact for all IT support requests, providing timely and friendly assistance to employees via tickets, chat, and in-person.
• Troubleshoot and resolve hardware (laptops, peripherals), software, and network connectivity issues for a primarily Windows environment, with some macOS users.
• Manage employee onboarding and offboarding processes, including account creation, equipment setup, and access revocation according to established procedures.
• Administer and support our core SaaS applications, including Google Workspace, Slack, Box, and Atlassian (Jira).
• Maintain and support our conference room AV and collaboration tools to ensure seamless meetings.

Systems & Security Administration

• Administer our Mobile Device Management (MDM) solutions (e.g., Intune, Jamf) for device enrollment, policy enforcement, and application deployment.
• Maintain user accounts, groups, and access permissions across various systems, including Active Directory and our core SaaS applications, following the principle of least privilege under the guidance of the IT Manager.
• Assist in maintaining our network infrastructure (firewalls, switches, Wi-Fi) by performing routine checks and troubleshooting connectivity issues.
• Monitor system alerts and logs, escalating potential security or performance issues to the IT Manager.
• Participate in system updates, patch management, and backup procedures to ensure system integrity.

Compliance & Documentation Support

• Support IT compliance activities by following established procedures and maintaining accurate records for user access and system changes.
• Assist in gathering evidence and documentation for internal and external audits (e.g., HIPAA, 21 CFR Part 11).
• Help create and maintain IT documentation, including standard operating procedures (SOPs), user guides, and knowledge base articles.

PHYSICAL DEMANDS:

• The employee will sit for long periods of time.
• The employee will walk frequently within our facility.
• The employee will be required to crouch, kneel, stoop, balance, and reach.
• The employee shall be able to lift up to 40 lbs.
• Specific vision abilities required by this job include color vision, near and far vision, and depth perception.

QUALIFICATIONS:

• Bachelor's degree in a technical field or equivalent practical experience.
• 3–5+ years of hands-on experience in an IT support or systems administrator role, preferably in a highly regulated company.

• Core Competencies:

• Excellent customer service and communication skills are a must; you must be able to patiently explain technical concepts to non-technical colleagues.

• Proven experience troubleshooting in a mixed-platform environment, with deep knowledge of Windows and familiarity with macOS.
• Hands-on experience administering core business applications such as Google Workspace, Slack, Box, and Jira.
• Experience working with an MDM platform (Jamf, Intune) for device management.

• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN) and Active Directory.

• Preferred Skills:

• Experience working in a startup or high-growth environment.

• Exposure to regulated environments (e.g., HIPAA, GxP) is a strong plus.
• A proactive, problem-solving attitude and a genuine desire to learn and grow.

BENEFITS:
Element Science offers a very competitive salary and benefits package including, but not limited to:

• Stock Options
• 90% employer-paid medical, dental, and vision insurance
• Company-paid Basic Life Insurance
• 401(k) retirement plan (Traditional and Roth)
• Competitive Paid Time Off
• Paid Holidays
• FSA (Flexible Spending Accounts)
• HSA (Health Savings Account)
• Employee Assistance Program through PEO

The salary for this exempt-level position will be based on experience and qualifications within an established pay range.

• Pay range: $87,000 - $100,000

Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are not able to sponsor individuals for employment visas for this job.
At this time, we are unable to offer relocation assistance at Element Science.