Bilingual Pharmacy Technician

1 week ago

Guaynabo PR, United States TELEMEDIK Full time $40,000 - $80,000 per year

Job Description:

The Pharmacy Technician is responsible for guiding providers and insured members regarding medication rejections, prior authorizations, duplicate therapies, among other matters.

Essential Functions:

  • Receive calls from community pharmacies for medication authorization requests.
  • Process medication authorization requests according to the health care insurer's authorized lists.
  • Consult the Pharmacist regarding medication authorization requests, if necessary.
  • Use computer systems according to the received calls (e.g., Facets, PICA, Caremark, WHI, etc.).
  • Receive prescriptions via fax, forward them to the health care insurer, and deliver a copy to the supervisor.
  • Document received calls including the caller's name, time, member contract number, drug name, and call process.
  • Ensure confidentiality and compliance with all applicable state and federal regulations for Health Call Centers, including HIPAA and internal policies for the disposal of confidential information.
  • Immediately notify the supervisor of any exposure to Protected Health Information.
  • Comply with core trainings and all procedures established by regulatory agencies and contractual requirements.

Requirements:

  • Pharmacy Technician degree
  • One (1) year of experience handling medications
  • Valid license and registration to practice in Puerto Rico
  • Customer service experience
  • Experience using computer systems
  • Excellent verbal and written communication skills
  • Fully bilingual (English and Spanish)
  • Availability for rotating 8-hour shifts, 24/7 (including weekends and holidays). Shift differential pay is provided

What are the benefits of joining our team?

  • Christmas Bonus, as established by law
  • Health and Life Insurance
  • 401(k) Retirement Plan
  • Paid leave benefits
  • 1 Personal Day
  • 1 Birthday Day Off
  • On-the-job training in regulatory and healthcare topics
  • 24/7 Telemedicine Service
  • Free Employee Health and Wellness Programs
  • Opportunities for professional growth and development
  • Contribute to the health and well-being of the population

Position Type: Full-time / Regular Contract

Work Location: Hybrid remote in Guaynabo or Mayagüez, PR (requires fully in-person training)

We look forward to receiving your application

EQUAL OPPORTUNITY EMPLOYER – (EEOC)

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