Retail Store Keyholder

Join the GOAT USA Retail Team

We're looking for enthusiastic, customer-focused individuals to join our retail stores as Retail Store Keyholders. This is a great opportunity for anyone who loves fashion, enjoys working with people, and wants to be part of a growing brand. Perfect for college students or anyone looking for a flexible, rewarding job in a fun environment.

As a Retail Store Keyholder, you'll be the face of GOAT USA, helping customers find the perfect items, creating an unforgettable shopping experience, and driving sales. You'll gain valuable skills in customer service, sales, and teamwork, all while working in a fast-paced, upbeat environment.

At GOAT USA, we believe in building a strong, supportive team. You'll work closely with fellow associates and managers to keep the store running smoothly, learn the ins and outs of retail, and represent a brand that's all about energy, positivity, and community.

If you're reliable, outgoing, and ready to bring the GOAT USA spirit to our customers, we'd love to have you on the team

WHAT YOU'LL DO:

We are looking for hardworking individuals with a positive attitude for the Retail Store Keyholder position at the new GOAT USA store at the Palisades Center in West Nyack, NY. The store will be opening in January 2026

Job Purpose

The GOAT USA Retail Store Keyholder's primary responsibility is to deliver excellent customer service by assisting shoppers with their needs, maintaining product knowledge, and ensuring the store is organized and well-stocked. They play a key role in driving sales, handling transactions, and providing a positive shopping experience that encourages customer loyalty. As two steps above GOAT USA's retail entry-level "Associate," the Keyholder is familiar with GOAT USA store procedures and carries out responsibilities to the GOAT USA standard of excellence, providing a positive energy towards fellow staff members and customers. The Keyholder is also responsible for holding the keys to the store, opening and closing the store when necessary.

Job Duties and Responsibilities

• Provide an outstanding customer experience.
• Assist customers in locating merchandise when needed.
• POS and payment handling.
• Work in collaboration with other sales associates and managerial staff for a cohesive execution of the job.
• Maintain brand and inventory knowledge.
• Greet customers.
• Fulfill any online orders from the store.
• Maintain a clean and presentable store appearance.
• Follow and uphold store policies.
• Assist in maintaining the back stock room and setting up merchandise displays on the sales floor.
• Collaborate with team members to ensure the sales floor is clean, organized, and well-maintained at all times.
• Maintain store keys and take responsibility for opening and closing the store, including locking and unlocking.

Requirements

• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Ability to communicate effectively in English
• Capable of lifting or moving heavy products up to 50 pounds.
• Able to stand and walk throughout the scheduled work shift.
• Basic math skills for handling transactions.

ABOUT US:

GOAT USA, founded on Long Island in 2016, is a dynamic athleisure fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, "Ordinary People Do Extraordinary Things," represented by our iconic logo, Chuck the GOAT. We inspire everyone do be the GOAT

Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of approximately 150 members, GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow.

Please visit our Instagram at @goatusa and our website, for a better understanding of the brand, product line, and founder's story.

Equal Employment Opportunity Statement:

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.